As eCommerce sales continue to rise, OnTrac remains in a position to save its customers time in transit and boost their bottom line.
It’s no secret that faster time in transit is the key to keeping businesses competitive – the largest online retailers are able to get products delivered quickly, setting an industry standard and giving customers high expectations for their online shopping experience. They want their ecommerce orders delivered as fast as possible, for as cheap as possible.
According to a recent comScore study, at least 42% of online shoppers reported abandoning their shopping carts because of delivery timing estimates. Two-thirds of shoppers choose the most inexpensive shipping option, more than 40% expect to see the availability of 2-to-3 day delivery and nearly a third want the option to choose overnight shipping. A third of shoppers said they most often choose to pay a fee for faster delivery.
In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered.
With OnTrac, consumers notice a reduction in both transit time and shipping expenses. As a regional carrier, the company utilizes its regional hub-and-spoke model to provide next-day delivery at Ground rates to more than 60 million consumers in the eight Western States.
In the more than 20 years OnTrac has been in the business, the company has come to know just how important the need for speed is, but they also recognize the need for a great customer experience, as well.
That’s why we provide all the same characteristics people have come to expect of their delivery companies – tracking, software integration, live help and an intuitive, easy-to-use website.
If you have any questions about our service, or are looking to get started with OnTrac, simply call our Customer Service number at 800.334.5000 or visit our Welcome Center at ontrac.com.
What is a Multi-Carrier Software Provider?
Multi-Carrier Software Providers help to make shipping efficient by planning and executing shipment deliveries across the supply chain. With one source to manage all shipping vendors, users can build custom rules based on rates and time in transit; helping to reduce costs and offering a better customer experience.
We are proud of our partnerships with the most popular Multi-Carrier Software Providers , who support certified OnTrac Shipping Modules. For a complete list of the OnTrac supported shipping modules please visit http://www.ontrac.com/onlineShipMultiShip.asp.
If you are not currently utilizing a Multi-Carrier Software we encourage you to investigate your options. The holidays are just around the corner, adding in a shipping software solution NOW will make peak season easier to manage.
OnTrac Vice President of Business Development Mark Magill noted that guaranteed next-day delivery at Ground rates to Zone 4 destinations that are 500-600 miles from your distribution center means that next peak season, when Christmas is on a Thursday, a regional parcel carrier can pick your shipments up on Tuesday December 23 and deliver them on Christmas Eve, just as they do the other 249 shipping days of the year.
This will happen even if the pick-up point is in Boston and your customer is located in Washington, DC. In fact, to enhance their service offering (and your customer experience), some large regional parcel carriers are even providing Sunday (Ground) pickups with Monday delivery!
This will be especially helpful in years when there are fewer shipping days between Thanksgiving and Christmas. (Keep in mind that in 2013, there were 17 shipping days in that time period and this year there will still only be 18).
It is time to start planning for the upcoming holiday season. By adding Regional Carriers and a Multi-Carrier Software solution to your operation, efficiencies will be improved and cost will be reduced.
If you ask people who have achieved any kind of success who their biggest inspiration was, or who has had the most profound influence when it came to success in their life, you might find a majority would say it was their mother.
For OnTrac Corporate Account Manager Nina Hegyi, that answer is always bittersweet.
“I lost my Mom when I was young and was robbed of so many lessons and too many years of celebrating her,” she said. “So, that’s the bitter part.”
But here is the sweet part – in that time, Hegyi’s mom was able to pass on some knowledge.
“She did a lot in the little time she had,” Hegyi said. “Even though my Mom did not have a long time to download all her knowledge to me she did pass on a wealth of wisdom that has helped me in so many ways to become successful.”
One of those is her willingness to volunteer, to give back and to continue fighting for the cure to a disease that took her mother too soon.
For the last four years, the City of Hope has hosted Yoga for Hope, an event that brings together yoga beginners and experts to raise awareness of the benefits of yoga for patients with life-threatening illnesses.
This year, Hegyi, and team Delivering Hope, will come together to raise money and participate in the Yoga for Hope event held on June 7 at Petco Park in San Diego.
“For us, this is personal,” she said. “And for so many others like us, it’s personal too. You just feel powerless when a loved one gets a horrible disease. You feel powerless and hopeless when they are taken away. And they are always taken away too soon.”
Hegyi has been on the Women’s Council for City of Hope for 10 years and the OnTrac team, Delivering Hope, will be fundraising in the area and donating funds to support the event.
Additionally, Delivering Hope partnered with Bella Body Boutique to host Beading Cancer last month, an evening of beading fun and fundraising for Yoga for Hope.
For more information on the Yoga for Hope event, visit http://www.cityofhope.org/yoga-for-hope. Or to donate to the City of Hope, http://nationalevents.cityofhope.org/site/TR/YogaforHope/General?team_id=42491&pg=team&fr_id=2040
OnTrac, and its Yoga for Hope Team, Delivering Hope, partnered with Bella Body Boutique in May to present Beading Cancer. This was an evening of beading fun and fundraising for Yoga for Hope. Participants were able to create their own one-of-a-kind necklaces, enjoy food and drinks and take part in raffles!
Yoga for Hope took place June 7, 2014 at Petco Park in San Diego.
This unforgettable event brought awareness to the benefits of yoga practice for patients with life-threatening illnesses.
Denver General Manager Roy Yurt has been helping Donna Pettigrew and the REACH (Rush Equipment Assisting Children) program on and off for the last 6 years.
REACH is able to support disadvantaged youth in developing countries by partnering with the Rush soccer club, schools, non-profit organizations and communities to provide soccer gear. By linking equipment donation to on-the-ground programs that develop youth soccer skills and promote health and education, REACH is contributing to stronger, healthier communities in Africa, Asia and Latin America.
OnTrac Service Provider Jeff Olmsted delivered packages for the Colorado Rush Soccer Club charity. OnTrac was able to deliver more than 30 boxes to the Navy in San Diego. The Navy then transported the boxes to several different countries around the world.
Inside the boxes were all types of soccer gear (soccer cleats, socks, shin guards, balls, shorts and jerseys). All of these were going to Third World countries with kids who don’t have or could afford this type of equipment.
OnTrac, the leader in regional overnight package delivery service in the eight Western States, is celebrating its one year anniversary of opening service to Idaho on April 2, 2014. With the Boise Chamber of Commerce, OnTrac hosted a Ribbon Cutting and Open House in its recently acquired larger facility space.
"The new space in the building allows OnTrac to have adequate office space and warehouse for our business to grow over the next five years," General Manager Bob Burkett said. "The old office space was not sufficient for the current needs or future growth."
From Boise, OnTrac is able to give its customers overnight delivery within Idaho and to the major metropolitan areas of Washington, Oregon, Reno and Utah overnight, with two day shipping to California, Arizona and Colorado.
"Overnight deliveries are crucial for cities like Boise that are geographically isolated," Mayor David Bieter said. "I welcome OnTrac and their vital services to Boise and am thrilled that they share my optimism for Boise’s bright economic future."
The addition of Boise to our service area in 2013 increased our service area to eight states and more than 60 million consumers. With the new facility in Boise, OnTrac is able to continue in our efforts to provide the highest quality service at the lowest rates with the fastest time in transit in our service area.
OnTrac is the leader in regional package delivery service within California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. With more than 20 years of delivery experience, OnTrac can provide the best shipping rates to more than 60 million consumers in our 8-state service area.
We are the leader in ground shipping in California, with overnight delivery to every ZIP Code in the state and to the major metropolitan areas of Arizona and Nevada. From San Diego, OnTrac's regional hub-and-spoke model enables us to give our customers 2-day delivery to Oregon, Washington, Utah, Colorado and Idaho.
If shipping costs are chewing up your profits, OnTrac can help you compete more effectively using the "3 C's" for ecommerce businesses cost, convenience & customer experience. The integration of a regional carrier can help your company modally optimize using multiple carriers and shipping methods, empowering your customers with choice. Regional carriers can also be a tool to help you establish an effective shipping and returns strategy, expand your "local" delivery area and shrink transit delays, reduce fuel, accessorial charges and overall shipping costs.
We understand that your customers want their products delivered faster and cheaper—free even! They want choices and they want free returns, too. We understand that you're under pressure to provide all of those things, because if you don’t they'll find someone else who does.
It is our goal to help all kinds of businesses by educating them on the superior service and value of using a regional parcel carrier. From startup companies to large multi-million dollar companies, OnTrac can help get products to clients much faster and reduce their shipping cost as well.
If you are looking to reduce shipping spend, improve transit times and put a WOW into your deliveries to over the 60 million we service daily, remember all the ways OnTrac can help.
Don’t forget to sign up for our webinar, The Ecommerce Dilemma – Get It Delivered Faster and Cheaper:
A Guide for Those of You That Don’t Have DCs All Over the Globe, on March 20. The FREE webinar, hosted by OnTrac Director of Business Development Mark Magill will feature Shipware’s President and CEO Rob Martinez.
To sign up for the webinar, visit http://video.webcasts.com/events/pmny001/viewer/index.jsp?eventid=47814
Learn more about Shipware by visiting their homepage: http://www.shipware.com/
Due to steady growth, OnTrac, the largest regional overnight delivery company in the eight Western States, has new business opportunities for independent owner-operator service providers. OnTrac contracts with local area transportation companies to supply OnTrac customers' local pickup and delivery service needs.
To facilitate immediate contracting and rate negotiations with owner-operators, OnTrac is hosting a Transportation Open House along with local area transportation companies at its Visalia operating facility from 9am to 1pm on February 15, 2014. OnTrac, and the local area transportation companies that will be represented at the open house, offer generous business plans with multiple incentives. Owner-operator contractors must have straight trucks of any size, cargo vans, package cars, sprinters or a tractor.
The open house will offer an opportunity for owner operator contractors to discuss additional opportunities the companies currently have available in the Ontario, Los Angeles, Burbank, Orange County, San Diego county and Ventura counties.
Contact BusinessOpportunities@ontrac.com with questions about the OnTrac hosted open house, or about how to start doing business with OnTrac. All interested qualified transportation vendors and owner operators are invited to attend our Transportation Business Opportunity Open House at:
2247 N Plaza Drive, Suite D
Visalia, CA 93291
Due to rapid growth, OnTrac, the leader in regional overnight package delivery, is expanding its operation in Visalia.
The new building will consolidate the existing Fresno, Visalia, and Kettleman City operations under a single roof and will be OnTrac's largest facility in the Central Valley.
"We are truly excited about the increased capabilities that this new facility brings to us," Regional General Manager Ian Burton said. "The consolidation of operations will optimize service by increasing efficiency and will provide our customers the high standard of service they expect from a regional carrier. We are confident that these increased capabilities will give us the ability to both reduce cost and improve service."
The facility includes four times as many dock doors as the previous Visalia operation, enabling OnTrac to move packages more efficiently and offer its customers faster service. From Visalia, OnTrac is able to reach every ZIP Code in California and the major metropolitan areas in Nevada overnight, with two-day shipping to Arizona, Washington, Oregon, Utah, Colorado and Idaho.
"The City of Visalia welcomes OnTrac's new 90,000 square foot facility to our Industrial Park, the largest in the region for the overnight package delivery company," Visalia Mayor Steve Nelsen said. "The additional employees OnTrac will bring to the City is a welcome boost to the local economy."
Faster deliveries and more aggressive rates are a welcome concept for any business these days. This upgrade comes as a direct response to the increasing number of businesses choosing OnTrac for all their overnight, guaranteed delivery needs. OnTrac is proud to offer the highest quality of service at the most competitive rates.
Time in transit is an important consideration for any company these days—with the influx of online shopping and the constant evolution of deals and offers, competition continues to rise.
But for Crystal Creek Logistics, a third party logistics company specializing in frozen fulfillment, saving time in transit is more than just another deal—it's their business.
"When shipping frozen products, our primary concern is focused on ensuring that we have sufficient ice in a package so all products are frozen solid upon arrival," Cathy Hayward-Hughes, President and General Manager of Crystal Creek Logistics said. "Most of our clients determine the time in transit expectations. We realize that most customers want their order as soon as possible. We use whatever carrier best meets these needs for the areas from which we ship."
Extensive experience and industry know-how enables Crystal Creek employees to fill the back-end needs for internet retail companies and provide a "best in class" option for their customers.
"There is added value for our business from the get-go," Hayward-Hughes said. "Our business model frees our customers up and allows them to spend time sourcing, selling, or manufacturing products, instead of warehousing, inventorying and packing orders. They can operate with fewer employees, less overhead, fewer infrastructures, and most importantly reduced operating costs. By shifting system upgrade costs to a third party, capital is freed up for strategic investments."
This type of industry know-how, coupled with a strong drive to show appreciation for customers and word of mouth marketing has enabled Crystal Creek to see 30% year over year growth.
"We focus on providing top notch service to our client and our client’s customers," Hayward-Hughes said. "We do what we can to be the eyes of the client to identify any opportunities for improvement. Our many years in the industry allow us to assist with packaging and shipping refinements for our clients to make an ever improving end customer experience."
It is this continuous effort to improve the customer experience and the unique need that shipping temperature sensitive products requires that led Crystal Creek to OnTrac.
Among the ever-present challenges in any operation, are the associated costs of delivery and the immediacy with which packages are delivered to customers, especially in a niche market like frozen food. The direct to consumer shipping industry will continue to grow and the need to provide a sophisticated and reliable level of service will be paramount to the success of a company like Crystal Creek.
"OnTrac has provided us with an opportunity that we had previously lacked," she said. "Shipping with a regional carrier has greatly enhanced the value of our location in Northern Washington, which arguably had been a bit of a disadvantage for us."
Diversifying their shipping portfolio has enabled Crystal Creek to focus on one of the main successes of their business—customer service and improved satisfaction.
"We are extremely happy to have a new addition to our carrier selection," Hayward-Hughes said. "We feel that we will be able to offer our clients a considerable savings by adding OnTrac to our mix. Whenever we can improve the options for our clients, we free up money for them to increase product offerings, to improve processes and to offer a better value to their customer creating a win – win for everyone involved."