Online shoppers abandon their carts for a host of reasons. Sometimes they may get pulled away, but a recent comscore study shows that a bigger reason is because shipping costs make their total purchase more than expected.
That’s right, 55 percent of those surveyed abandon their cart due to shipping costs.
What’s more, 40 percent said they had cancelled a purchase as the shipping and handling costs were listed too late.
More and more online shoppers are adding items to their carts to qualify for free shipping. For that reason, it has become critical for online retailers to clearly indicate the level of spend required for free shipping.
At checkout, 73 percent said they wanted to see free shipping options and nearly 60 percent of respondents said an estimated or guaranteed delivery date was important.
That’s where regional carriers can come into play. Companies like OnTrac are able to offer you flexibility, cost reduction, faster Ground delivery and increased productivity.
Because we’re able to provide you all the reliability you expect from the National Carriers, without the hassle of big volume commitments, your company will be able to gain the competitive advantage, grow revenue and improve shareholder value.
Research shows that online shoppers have a range of delivery time they are willing to wait for the delivery of their orders.
Offering a range of delivery time options could help retailers appeal to a wider range of customers.
The report found that 48% of customers are not willing to wait more than five days for most of their purchases.
But with OnTrac, you don’t have to succumb to the longer wait periods. Get it delivered faster, at less cost to you.
Incorporating a regional carrier into your existing shipping workflow is a great way to reduce your overall net shipping expenses.
Our faster, more cost-effective delivery is a sustainable competitive advantage that will allow you to increase customer lifetime value. Plus, better pricing with a regional carrier will improve expense management and ensure profits are not lost in shipping.
As part of its
community involvement initiative, OnTrac is proud to support The Ronan Thompson Foundation and Childhood Cancer Awareness Month this September.
The Ronan Thompson Foundation, in honor of Ronan Thompson, who was just 3 years old when he passed away from Neuroblastoma, was organized by his mother Maya and is located in the Phoenix-area.
Neuroblastoma is a rare cancer that develops from nerve tissue. It usually occurs in infants and children. His mother Maya made a promise to him that she would carry on his name and fight to find a cure. She started a blog while Ronan was going through treatment and from there began to publicize awareness for the disease. Even after Ronan passed away she still writes on her blog and remains unyielding in her beliefs, that there will be a cure found for this disease.
To read all about Ronan’s story, please visit theronanthompsonfoundation.com
To visit Maya Thompson’s blog, visit rockstarronan.com/
About the Ronan Thompson Foundation
The Ronan Thompson Foundation is a non-profit 501 organization dedicated to finding a cure for neuroblastoma, a form of childhood cancer. We are currently fundraising to create a world-class neuroblastoma research and care center dedicated to funding both traditional and non-traditional treatments to reduce the number of children affected by this disease and increase survival rates.
Canada Post, OnTrac International’s long time vendor, announced some very positive changes to some of their signature services this year. While Canada Post may not be the largest postal system in the world, or even in the top 10, they are listed among the top 5 best postal services. In July of 2014, Canada Post announced a reduction in requirements for their Machineable Mail Service, or as they call it “Re-engineering.”
Their strategy is to simplify customer experience and add value. Machineable Mail is a service that allows business customers to inject mail at a discounted “pre-sort” rate with no pre-sort required. They have reduced the number of key Machineable requirements for a mail piece to qualify from 30 down to 11. In addition, they lowered the minimum required volume from 1000 down to 500 pieces and removed the “read rate” surcharges allowing more mail to qualify for this Machineable Mail Service without penalty.
Effective August 18, they have rolled out improved delivery standards set to reduce mail transit by 1-4 days for not only the Machineable Mail service, but also Publication, Addressed Admail and Unaddressed Admail services, all of which OnTrac International utilizes in our daily operation. This will provide customers with delivery predictability and consistency to better meet their in-home targets.
During this re-engineering, they have also opted to eliminate some lesser used services such as Machineable Presort and National Distribution Guide (NDG), allowing their postal employees to focus on their signature products. Coming January of 2015, they will be moving to a simplified pricing structure. This will eliminate the need to run a customer’s mail file prior to determining the actual postage amount.
Canada Post plans to continue with these improvements in the coming years by taking a close look at each service one at a time and evaluating specific requirements to determine if they are still necessary or can be eliminated. They tell us the main reason they are able to make these significant changes is due to updated state-of-the-art postal equipment that they started rolling out in 2012. At this time, most or all of their Receipt Verification Unit (RVU) facilities now have this updated equipment in-house.
What does all this mean for OnTrac International?
With more than 60% of our overall volume going directly into Canada Post, this was some of the best news in recent years. Every business looks for ways to reduce unnecessary labor, increase productivity and run more efficiently. This change to the Machineable Mail product has allowed us to move a higher volume of mail in less time and redirect our labor on other products. This also allows for faster deposits into the post, which in turn will better transit times for the customer.
Recent articles in the Wall Street Journal state that the use of mail, particularly advertisement mail, is on the decline. Postal customers are frustrated with rising costs and the restrictions to qualify for discounted services due to an overwhelming number of mailing requirements. Canada Post is listening to the customers and doing their part to keep mail volumes up by changing the way they handle mail within their network. OnTrac International is taking advantage of these changes by keeping up with the industry and offering a wide variety of services to meet every customer’s mailing needs.
In an electronic world where everything is at your fingertips, be it by computer, pad or phone, the printed word still exists and thrives today. There is just something about pulling out that publication from your mail box, bringing it inside to your favorite chair and cracking open those fresh pages of print to reveal the bold, vibrant color page after page
OnTrac is the largest regional parcel delivery company in the 8 Western United States.
With overnight delivery at Ground rates to more than 60 million consumers, it’s no secret that OnTrac is able to offer its customers a faster delivery experience, but our regional capabilities don’t stop there.
Recently, Yves Leclerc, the Managing Director, Supply Chain Practice at West Monroe Partners, published an article on the results of a Green survey that sited other factors United States consumers hold high.
Sustainable transportation is one of them.
In their study, “The Need for Green or the Need for Speed,” results revealed that a sustainable transportation model ranks relatively high on online consumers’ agendas, and many consumers are willing to concede speed and would be willing to pay a premium to make home delivery “greener.”
OnTrac’s delivery system is comprised of a regional hub and spoke model, which means we keep all of our shipments on the ground and keep the environment in mind.
Our carbon footprint is smaller because we don’t support a world wide infrastructure. Plus, our SmartWay Partnership gives us insight into the industry and provides a framework to assess the environmental and energy efficiency of goods moving through our
This is especially important as retailers make the push for faster delivery network.
With OnTrac, companies don’t have to worry about their efforts being accompanied by a climate friendly delivery company. We give distributors the comfortable balance between speed and “green” that can be appealing to e-commerce companies as well as online consumers.
We continually look for ways to optimize our service routes and operate responsibly within our network.
For our efforts, OnTrac was named one of the Supply and Demand Chain Executive’s Green Supply Chain winners in 2013.
For a more complete listing of OnTrac in the Environment, please visit our Green page: http://www.ontrac.com/compprofileenvironment.asp.
When you choose a shipping company, you’re choosing flexibility, cost reduction, faster Ground delivery and increased productivity.
With OnTrac, you get all of that.
We’ll enable your company to gain the competitive advantage, grow revenue and improve shareholder value.
How? Because we’re able to provide you all the reliability you expect from the National Carriers, without the hassle of big volume commitments.
You, and your customers, will save money with fewer surcharges and simple, easy to understand contracts.
Plus, the OnTrac module is easy to use!
Create labels online and take advantage of our mobile device tracking, multi-state drop box locations and free, convenient pickups.
We service 60 million consumers throughout the 8-state service area of California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho.
If you’re thinking of switching to OnTrac, or you know someone who should, visit our Welcome Center to see how we stack up against the competition.
We’ll show you how to gain a competitive advantage and improve shareholder value.
With faster, more cost effective delivery that is a sustainable competitive advantage, you will be able to increase customer lifetime value.
Plus, better pricing with a regional carrier will improve expense management and ensure profits are not lost in shipping.
It’s easy to see how incorporating a regional carrier into your existing shipping workflow is a great way to reduce your overall net shipping expenses.
As eCommerce sales continue to rise, OnTrac remains in a position to save its customers time in transit and boost their bottom line.
It’s no secret that faster time in transit is the key to keeping businesses competitive – the largest online retailers are able to get products delivered quickly, setting an industry standard and giving customers high expectations for their online shopping experience. They want their ecommerce orders delivered as fast as possible, for as cheap as possible.
According to a recent comScore study, at least 42% of online shoppers reported abandoning their shopping carts because of delivery timing estimates. Two-thirds of shoppers choose the most inexpensive shipping option, more than 40% expect to see the availability of 2-to-3 day delivery and nearly a third want the option to choose overnight shipping. A third of shoppers said they most often choose to pay a fee for faster delivery.
In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered.
With OnTrac, consumers notice a reduction in both transit time and shipping expenses. As a regional carrier, the company utilizes its regional hub-and-spoke model to provide next-day delivery at Ground rates to more than 60 million consumers in the eight Western States.
In the more than 20 years OnTrac has been in the business, the company has come to know just how important the need for speed is, but they also recognize the need for a great customer experience, as well.
That’s why we provide all the same characteristics people have come to expect of their delivery companies – tracking, software integration, live help and an intuitive, easy-to-use website.
If you have any questions about our service, or are looking to get started with OnTrac, simply call our Customer Service number at 800.334.5000 or visit our Welcome Center at ontrac.com.
What is a Multi-Carrier Software Provider?
Multi-Carrier Software Providers
help to make shipping efficient by planning and executing shipment deliveries across the supply chain. With one source to manage all shipping vendors, users can build custom rules based on rates and time in transit; helping to reduce costs and offering a better customer experience.
We are proud of our partnerships with the most popular Multi-Carrier Software Providers , who support certified OnTrac Shipping Modules. For a complete list of the OnTrac supported shipping modules please visit http://www.ontrac.com/onlineShipMultiShip.asp.
If you are not currently utilizing a Multi-Carrier Software we encourage you to investigate your options. The holidays are just around the corner, adding in a shipping software solution NOW will make peak season easier to manage.
OnTrac Vice President of Business Development Mark Magill noted that guaranteed next-day delivery at Ground rates to Zone 4 destinations that are 500-600 miles from your distribution center means that next peak season, when Christmas is on a Thursday, a regional parcel carrier can pick your shipments up on Tuesday December 23 and deliver them on Christmas Eve, just as they do the other 249 shipping days of the year.
This will happen even if the pick-up point is in Boston and your customer is located in Washington, DC. In fact, to enhance their service offering (and your customer experience), some large regional parcel carriers are even providing Sunday (Ground) pickups with Monday delivery!
This will be especially helpful in years when there are fewer shipping days between Thanksgiving and Christmas. (Keep in mind that in 2013, there were 17 shipping days in that time period and this year there will still only be 18).
It is time to start planning for the upcoming holiday season. By adding Regional Carriers and a Multi-Carrier Software solution to your operation, efficiencies will be improved and cost will be reduced.
If you ask people who have achieved any kind of success who their biggest inspiration was, or who has had the most profound influence when it came to success in their life, you might find a majority would say it was their mother.
For OnTrac Corporate Account Manager Nina Hegyi, that answer is always bittersweet.
“I lost my Mom when I was young and was robbed of so many lessons and too many years of celebrating her,” she said. “So, that’s the bitter part.”
But here is the sweet part – in that time, Hegyi’s mom was able to pass on some knowledge.
“She did a lot in the little time she had,” Hegyi said. “Even though my Mom did not have a long time to download all her knowledge to me she did pass on a wealth of wisdom that has helped me in so many ways to become successful.”
One of those is her willingness to volunteer, to give back and to continue fighting for the cure to a disease that took her mother too soon.
For the last four years, the City of Hope has hosted Yoga for Hope, an event that brings together yoga beginners and experts to raise awareness of the benefits of yoga for patients with life-threatening illnesses.
This year, Hegyi, and team Delivering Hope, will come together to raise money and participate in the Yoga for Hope event held on June 7 at Petco Park in San Diego.
“For us, this is personal,” she said. “And for so many others like us, it’s personal too. You just feel powerless when a loved one gets a horrible disease. You feel powerless and hopeless when they are taken away. And they are always taken away too soon.”
Hegyi has been on the Women’s Council for City of Hope for 10 years and the OnTrac team, Delivering Hope, will be fundraising in the area and donating funds to support the event.
Additionally, Delivering Hope partnered with Bella Body Boutique to host Beading Cancer last month, an evening of beading fun and fundraising for Yoga for Hope.
For more information on the Yoga for Hope event, visit http://www.cityofhope.org/yoga-for-hope. Or to donate to the City of Hope, http://nationalevents.cityofhope.org/site/TR/YogaforHope/General?team_id=42491&pg=team&fr_id=2040
and its Yoga for Hope Team, Delivering Hope, partnered with Bella Body Boutique in May to present Beading Cancer. This was an evening of beading fun and fundraising for Yoga for Hope. Participants were able to create their own one-of-a-kind necklaces, enjoy food and drinks and take part in raffles!
Yoga for Hope took place June 7, 2014 at Petco Park in San Diego.
This unforgettable event brought awareness to the benefits of yoga practice for patients with life-threatening illnesses.
Denver General Manager Roy Yurt has been helping Donna Pettigrew and the REACH (Rush Equipment Assisting Children) program on and off for the last 6 years.
is able to support disadvantaged youth in developing countries by partnering with the Rush soccer club, schools, non-profit organizations and communities to provide soccer gear. By linking equipment donation to on-the-ground programs that develop youth soccer skills and promote health and education, REACH is contributing to stronger, healthier communities in Africa, Asia and Latin America.
OnTrac Service Provider Jeff Olmsted delivered packages for the Colorado Rush Soccer Club charity. OnTrac was able to deliver more than 30 boxes to the Navy in San Diego. The Navy then transported the boxes to several different countries around the world.
Inside the boxes were all types of soccer gear (soccer cleats, socks, shin guards, balls, shorts and jerseys). All of these were going to Third World countries with kids who don’t have or could afford this type of equipment.