To some people, Donna Pettigrew is the woman in charge of the Events and Community Outreach Program for the Colorado Rush Soccer Club, a non-profit organization established to provide unparalleled personal growth.
She spends her days working to gather gently used soccer gear to send overseas, helping the less fortunate and instilling values into the Littleton youth.
To OnTrac's General Manager in Denver, Roy Yurt, she is an inspiration, a friend and someone worth lending a hand for.
"I worked with Donna a few years ago when the REACH program was sending soccer gear to Iraq," Yurt said. "This year, they are sending soccer gear to Africa. It’s a really great cause, and I’m happy to be a part of it."
Pettigrew started building the REACH program in 2003. After just one year, REACH was able to deliver soccer gear to 10 third-world countries and her cause aired on Good Morning America. REACH grew fast; it’s still growing and that’s due to the effort of Pettigrew and her team.
"I love pulling people together for a common cause," she said. "When we are building and improving relationships in other countries—and we are able to have all of our partners build relationships with each other, the job gets done and it gets done well."
OnTrac is proud to be a part of this noble effort. As a 100 percent for-charity effort, OnTrac has offered its vehicles to help Donna and REACH get gear from point A, being the Rush REACH facility storage in GarageTown, to point B—the US Navy.
"OnTrac, and Roy, have always been there," Pettigrew said. "Anytime I call him and ask if he can help—we have an issue getting from point A to point B—he always steps up."
It is the vision, and the support of that vision, that enables the REACH program to remain successful. "Roy has always supported our efforts," Pettigrew said. "He believes in what we are doing, and he has proved it."
OnTrac is getting ready to do two more pickups of 80-100 boxes. We are proud to be able to support Pettigrew and the Colorado Rush in their endeavours.
About the program:
Rush Equipment Assisting Children (R.E.A.C.H.) is a program that collects used or unwanted soccer equipment from Rush and other community members to donate to underprivileged children throughout the world. From tsunami victims, to Russian orphans, to the children of war torn Iraq, all benefit from the generous donations of Rush soccer and its members.
The Colorado Rush is always looking for more donations, either through cash or slightly used soccer equipment. Visit http://www.coloradorush.com/index.php/reach.
OnTrac is a proud participant in this year’s Arizona Corporate Excellence (ACE) Awards.
Now in its 19th year, the 2013 ACE Awards will be held on September 19, 2013. This event is invitation-only, open only to the winning companies on the lists each year.
The ACE Awards honor the largest private companies in Arizona, welcoming those that generate revenues of over $15 billion per year. These companies employ over 40,000 employees in the State of Arizona and over 56,000 worldwide. The ACE awards acknowledge the importance of these companies to the economy of Arizona and to the families of their employees.
The goal of the ACE Awards is to develop an increasing sense of knowledge-sharing and community among private companies in Arizona. Through participation in the program, the ACE Awards will provide a means for executives at all levels to enhance their personal networks.
It is for their investments to the state of Arizona that these companies will be recognized. The Phoenix Business Journal and our sponsors invite all of Arizona’s privately held companies to submit an application to possibly join the ranks.
With its recent announcement of the relocation of its Corporate Headquarters from Phoenix to Chandler, OnTrac will bring more than 850 jobs to the City of Chandler over the term of the lease. This effort is preceded by OnTrac’s continuous growth and ability to provide its customers, both in the state of Arizona and the rest of its 8-state service area, a superior delivery experience.
This weekend, OnTrac will be supporting Newegg Inc. in their efforts to launch their first ever pop-up store August 16-18 in The Oaks shopping center in Thousand Oaks, California.
Newegg’s pop up store will be open on August 16-17 from 10 a.m. – 7 p.m. PDT and on August 18 from 11a.m. – 7 p.m. PDT at 350 West Hillcrest Drive, Thousand Oaks, CA 91360. All merchandise purchased in the store will be eligible for free next-day shipping from Newegg’s regional shipping carrier OnTrac.
“We are very excited to be a part of Newegg’s first ever pop up store event,” said OnTrac Vice President of Marketing Laura Peterson. “As a regional carrier, OnTrac is able to support Newegg’s efforts to maintain a high level of customer satisfaction because we are able to deliver to customers in every part of California overnight. That way, customers are able to enjoy their purchase faster, at no extra cost.”
Newegg will also offer limited-time deals and discounts to customers, including a chance to win up to 30 percent off purchases made in-store. For the early bird shoppers, the first 100 customers to come by the store on each day will receive a free gift.
OnTrac became one of Newegg’s shipping carriers in fall 2012 and has since worked to help provide more efficient shipping and faster transit time for Newegg’s customers.
“Newegg has always looked for better ways to serve our customers,” reports Kunal Thakkar, VP of Operations for Newegg Inc. “One of the biggest reasons to select OnTrac as our regional carrier partner was because it helped us reduce our shipping costs, which we are able to pass on to our customers.”
The Newegg shopping experience is unique in that they rely not only on the expertise of their employees, but also the expertise of their online community with a significant online presence including 2.6 million product reviews. Newegg Inc. has invested a lot of resources into not only maintaining, but being innovative with their technology and platform.
It is the high demand for the products Newegg sells that makes their method of delivery so important. OnTrac’s regional hub-and-spoke model enables us to deliver in less time with less cost to the customer.
“Having a diverse shipping portfolio enables companies to save money by allowing them to be strategic with their deliveries,” Laura Peterson, Vice President of Marketing said. “In the West, OnTrac is able to save companies time in transit, which decreases cost and increases customer satisfaction.”
From Los Angeles, OnTrac is able to deliver to every ZIP Code in California and the major metropolitan areas of Arizona and Nevada overnight, with two-day shipping to the rest of our service area.
“OnTrac has met the needs of our company by giving us flexibility, by providing a reliable service—a fast service, to our customers,” Thakkar said. “They’ve met both of the biggest purposes of eCommerce shipping: lower cost and faster time-in-transit. OnTrac has gone that extra mile—they’ve made our customers happier and they’ve exceeded our expectations.”
Since the partnership began, OnTrac has been able to significantly reduce Newegg’s transportation expenses while simultaneously giving them faster time in transit at Ground Rates. OnTrac looks forward to its continued partnership with Newegg and the opportunity to provide the company with faster delivery times at lower prices.
OnTrac is expanding its presence in key markets to better serve customers' regional supply chain needs.
As part of this expansion, OnTrac has announced its Hayward operation moving to a new location. The new building, a 116,000 square foot increase from its previous operation, is located at 41460 Boyce Rd, Fremont, CA. 94538 and will act as the Inter-Regional Hub for Northern California operations.
Thirty-nine dock doors positioned for both inbound and outbound trailer loads, the new material handling system will improve operational capacity, process rates, and improve efficiency for our customers in the East Bay.
The increased space and newly implemented material handling system will increase package flow and have five times the capacity of the previous facility.
As OnTrac’s Inter-Regional Hub for Northern California operations, the Hayward facility with service the east Bay cities of Oakland, Hayward, Fremont, Pleasanton, Livermore, and San Ramon.
From Hayward, OnTrac customers can get overnight delivery to any ZIP Code in California and the major metropolitan areas of Nevada, with two-day shipping to the rest of its 8-state service area.
July 24 Press Release -- OnTrac is exhibiting with V-Technologies at the Sage Summit in Washington D.C. July 21-26.
The Sage Summit is the largest gathering of the year for Sage customers and business partners. Attendees will gain insight on how to become more productive and push the envelope.
At this year’s show, OnTrac is exhibiting with one of its multi-carrier shipping software partners, V-Technologies LLC, developer of StarShip.
“This is the third year in a row we have exhibited with V-Technologies at Sage Summit,” said Danielle Couch, OnTrac Director of Integration Compliance. “It's a great opportunity to meet with existing customers, prospects and V-Technologies Partners."
StarShip is multi-carrier shipping software that provides plug-and-play interfaces to many accounting/ERP applications including Sage 100, Sage 500, Sage X3, Microsoft Dynamics GP, Exact Macola, Eclipse and more.
This year V-Technologies will be previewing many new enhancements including:
* Parcel and freight carrier rate shop from Sage 100 sales order entry
* Expanded LTL offerings such as Old Dominion, ABF, R+L and more
* Branded email notifications
* EDI integration
Customers benefit from the StarShip technology by enjoying seamless integration to orders/invoices eliminating re-keying data and costly shipping errors. Real-time freight and tracking updates streamline billing and customer service. The StarShip rate shop feature allows shippers to compare OnTrac with national carriers to reduce freight spend.
“Our partnership with OnTrac provides StarShip customers an easy way to find immediate cost savings with the added benefit of getting their packages delivered faster,” said Caroline Walsh, VP Sales & Marketing, V-Technologies, LLC. “We look forward to showing Sage Summit attendees the benefits of our integrated shipping software solution.”
By diversifying your carrier mix, you could be saving money. If you’re based in the eight states out West, you can take advantage of StarShip’s OnTrac module.
OnTrac competes with UPS and FedEx to offer competitive pricing and value added services like late-evening pickups and earlier delivery times. With fewer accessorial fees, OnTrac is able to offer faster transit times and great savings. StarShip shipping software then allows shippers to compare costs by performing a rate shop.
For most people, the first week of July is a time to welcome summer.
For students, it solidifies the fact that school is out—giving them a reprieve from the studying and early morning wakeup calls. For adults, it is a long weekend; a family barbeque or a day at the beach. It’s a red, white and blue event, complete with patriotic songs and vacation time. Bring on the fireworks.
Bring on the sunshine, and the sales and the back-to-school coupons?
This year, while most people were enjoying their days off, letting the sun and the idea that school was out sink in, their mailboxes filled up with newspaper articles and advertisements highlighting back-to-school pitches from retailers—little reminders that, while school may have just ended for some, it’s never too early to start shopping for the new year.
And though, traditionally, consumers have begun their back-to-school shopping three-to-four weeks before school starts, this year, it’s different.
According to the National Retail Foundation, back-to-school and back-to-college spending accounts for $84 billion in sales, making this the second biggest season for retailers behind the $580 billion winter holidays.
Though sales were up 5.9 percent last year from 2011, retailers are allowing their customers time to shop around for the best deals—and the early start gives them more time to save for the holidays.
In a recent press release, Staples announced the launch of their #StaplesHasIt program, opening the back-to-school shopping season with their “Reward-A-Classroom” program—saving customers money, and rewarding teachers for all their hard work.
"Staples has it all for the back-to-school season, with tremendous savings and a huge selection of products that ranges from essential supplies to the latest technology," said Demos Parneros, president, North American stores and online, Staples. "Staples supports teachers and with our new Reward-A-Classroom program, we make it easy and affordable for parents and educators to work together to keep the classroom stocked all year long."
Staples makes it easy on customers to shop for supplies, and give back at the same time. With their diverse carrier mix, they’re also ensuring a quick delivery of those highly anticipated school supplies.
Without a worldwide infrastructure to support, regional parcel carriers like OnTrac in the 8 states out west, are able to keep prices competitive and its regional hub-and-spoke model enables customers to save time in transit; a welcome concept in the ever-changing, competitive eCommerce industry.
Their strategically located facilities and optimized routes make getting packages faster, easier.
“Free shipping is not enough,” Director of Business Development Mark Magill said. “e-Retailers now have to compete by offering faster shipping. In an industry where free shipping has come to be expected, online retailers must play to the beat of a generation that not only wants things faster, but for a cheaper price. Regional carriers are the perfect solution. With faster transit times and fewer fees than national delivery companies, regional carriers can often save time and money."
From its Commerce facility, OnTrac is able to deliver overnight to every ZIP Code in California and the major metropolitan areas of Arizona and Nevada overnight, with two-day shipping to Washington, Oregon, Utah, Colorado and Idaho.
Plus, with less accessorial fees consumers can feel good about their back-to-school experience from shop to ship.
OnTrac, the leader in regional overnight package delivery service in the eight Western States, is moving its Corporate Headquarters to Chandler, Arizona.
The new offices are located in the Price Corridor at 2501 S. Price Road. The new building provides the company with additional space and the opportunity for future growth. It will also allow OnTrac to grow its company culture and continue raising the bar for OnTrac’s standard of excellence. The company will occupy 65,000 square feet of space in the building.
“We’ve begun construction and will spend in excess of five million dollars on the relocation of our Corporate Headquarters,” said Rob Humphrey, President of OnTrac. “And, we expect to bring more than 850 jobs to the City of Chandler over the term of the lease.”
“Chandler's central location and quick access to the interstate and freeways make it an excellent choice for businesses that have a diverse workforce," said Jay Tibshraeny, Mayor of Chandler. "We are seeing the benefits of that as businesses such as OnTrac and other notable companies choose to locate in the Price Corridor."
OnTrac joins other employers in the Price Corridor in key industries of Aerospace, Life Sciences, High Technology R&D/Manufacturing and Advanced Business Services.
OnTrac is currently occupying space in Phoenix until improvements are completed.
Read more coverage on AZCentral.com!
As a part of OnTrac’s continued effort to improve the quality and efficiency of our customer’s shipping experience, the company has launched an initiative that will include installing material handling systems in all of our facilities and expanded operations in its San Diego facility.
The facility, located at 7077 Consolidated Way #G, San Diego, CA. 92121, increased more than 40,000 square feet from its previous location. The building has 18 dock doors positioned for both inbound and out bound loads that will be picking up and delivering in the San Diego area.
With the expanded San Diego location, OnTrac will be adding additional sorters, projects and increase the number of service providers to the San Diego area.
As a compliment to its effort to increase the operation in San Diego, OnTrac installed a material handling system. This decision enables OnTrac to improve the customer experience and reduce the number of handles per package.
Benefits of Material Handling in San Diego
- The new material handling system will improve operational capacity, process rate, and improve efficiency to service our customers in the San Diego area.
- The expanded San Diego building will increase OnTrac’s package flow and double the sort capacity.
- The facility services the cities of Escondido, Bonsall, Fallbrook, Carlsbad, Encinitas, Oceanside, Ramona, Del Mar, Rancho Santa Fe, La Costa, Mira Mesa, San Diego, National City, San Ysidro, Chula Vista, La Jolla, Pacific Beach, Mission Beach and Mission Valley.
From San Diego, OnTrac delivers overnight to every ZIP Code in California and the major metropolitan areas of Arizona and Nevada, with two-day service to Washington, Oregon, Utah, Colorado and Idaho.
Faster deliveries and more aggressive rates are a welcome concept for any business these days. These upgrades come as a direct response to the increasing number of businesses choosing OnTrac for all their overnight shipping, and guaranteed delivery needs. OnTrac is proud to offer the highest quality of service at the most competitive rates.
Saving time and money is the pinnacle of Supply Chain Management (SCM). It is the very goal of this profession and the prevailing paradigm of this case study. Through innovation and excellence, regional parcel delivery companies have developed win-win solutions to strengthen the Supply Chain and deliver advantages to companies that distribute parcels business to business and business to consumer. This case study will focus on OnTrac, the fifth largest parcel delivery company in North America, and the largest regional parcel delivery company in the United States. Originating from consumer demands for overnight delivery at less-than-ground service costs, and the OnTrac mission to be the leader in regional overnight delivery, the company has exceeded customer expectations, provided unsurpassed service, quality, flexibility and innovation to the Supply Chain.
Throughout its 22 year history, OnTrac has provided shippers an alternative to the high cost of the National Carriers, by offering a service that not only operates faster and more affordably, but also with the flexibility to provide shippers more options. The global one-stop solution to shipping has become outdated, and as shippers look for ways to save money, they have found solutions in regional carriers. By integrating multicarrier shipping software, and including regional carriers into their shipping mix, shippers are able to diversify their shipping portfolio, streamline their efforts and save time in transit.
Synchronizing Supply and Demand
It all started with shippers. When free shipping was not enough to be competitive in the ever-changing eCommerce world, the largest eCommerce companies, medical and dental supply distributors began searching for new ways to surpass their competition. They found solutions in regional parcel carriers. Not only would the implementation of a regional parcel carrier provide shippers with an alternative to the high cost of national carriers, but it would also save them time in transit and give their customers a reason to keep coming back. The strength and innovation of the regional parcel carrier lies in its ability to operate with a 100 percent customer solution focused business plan.
OnTrac understands that Business to Business customers want to keep very little inventory on hand. Both B2B and Business to Consumer customers want overnight delivery, and every customer demands the lowest possible price. Everything OnTrac does, as a company, is to meet the needs of its customers —to fill the niches that are left open by the national carriers, and to do it in a way that is cost effective and helps shippers exceed their customer’s expectations. The regional hub-and-spoke model OnTrac operates with keeps all its business on the Ground, therefore strategically aligning its facilities and transport lanes throughout the 8 Western United States. This enables OnTrac to provide a one-day Time in Transit (TNT) advantage to major markets where the United Parcel Service and FedEx Ground are only capable of offering customers two or three day ground service.
Additionally, the mega-regions OnTrac caters to create the perfect storm of central location, business friendly laws, great workforce, access to major ports and major interstate highways while all converged to attract major distribution. The company focuses its resources in these regions and is able to provide the very best advantages at the very best price. Reno-Sparks, Nevada is one of those mega-regions where OnTrac’s innovation has synchronized supply and demand by:
- Being the Just in Time (JIT) solution customers want, exceeding the TNT of the industry standard.
- Guaranteed overnight Ground delivery to seven states from Reno-Sparks, Nevada.
- Delivering the best service for less, leveraging a unique business plan, and yielding the lowest cost to serve.
OnTrac customers seek advantages in the markets the company specializes in. They want the latest possible pickup times, the best possible TNT, the most responsive customer service, real time tracking, and flexible IT integration. They want a partner who cares and can make a difference in their business. For these reasons OnTrac is committed to Customer-Centric Logistics, which matches or exceeds the industry standard from each market. This can be seen most dramatically through comparing TNT with the national carriers.
From Reno-Sparks, Nevada, OnTrac customizes plans for each customer to maximize what is most important for them while also boosting profits. For most customers it is TNT. OnTrac provides overnight Ground service to the seven states of California, Nevada, Arizona, Utah, Washington, Oregon, and Idaho from Reno. UPS and FedEx Ground are limited by their national network, capable of providing overnight service by Ground to only two states: CA, NV. This is where the innovation that is a regional carrier comes into play. The demand for overnight delivery exists just the same whether the customer is located in in any of the eight Western states in the OnTrac service area or anywhere in the United States. OnTrac’s network supplies a solution to those companies committed to providing the best service to their customers from their Western regional distribution centers.
By leveraging a unique business model, OnTrac is able to provide the best service at the lowest cost-to-serve. Even with massive discounts from the National Carriers, large global customers believe the OnTrac prices and services are best. One reason seems to be simple economics of a lack of competition in the industry. This result is the duopoly of UPS and FedEx and the ability they have to keep prices high. The other reason is OnTrac’s creative business approach, focusing on specialization, production, and value.
One simple example illustrating this is the Service Provider settlement. Typically, drivers in the industry are paid per hour. The incentive to provide better service and be more productive is not aligned with how they are paid. The prosperity of OnTrac’s Service Providers is directly linked to the success of customers and the company. Better service and the more productivity provided, results in more success for all OnTrac partners.
Furthermore, OnTrac’s dedication to regional overnight delivery requires fewer intermediary sort facilities. In contrast, National Carriers incur intermediary sorting costs and equipment, which are must haves to support their networks. This ultimately results in an overall lower cost to serve.
For more information on this topic, check back next month for Part 2 of OnTrac and the Supply Chain.
OnTrac is pleased to announce its spot in the 2013 Supply & Demand Chain Executive 100, which highlights the industry’s “100 Great Supply Chain Projects.”
OnTrac was nominated by Newegg Inc., the leading electronics-focused e-retailer in the United States, for its role in helping the company improve the customer experience by decreasing delivery times and generating savings.
Newegg added OnTrac to its transportation carrier portfolio in September, 2012 to help service its customers on the West Coast. As a result of using OnTrac, Newegg was able to reduce average transit days and get its products into the hands of customers faster.
“Providing the best possible service to our customers is a top priority at Newegg,” said Kunal Thakkar, Vice President of Operations at Newegg. “That’s why we decided to introduce regional carriers like OnTrac to help bring more flexibility in our business operations while enhancing the customer experience. We’re thrilled that Supply & Demand Chain Executive has recognized our work together and we look forward to continuing to work closely with OnTrac.”
For the past 11 years, the SDCE100 has spotlighted successful and innovative transformation projects that have enabled shippers to deliver bottom-line value to small, medium and large enterprises across the range of supply chain functions that industry professionals face today.
“We would like to thank Newegg for nominating us as one of the Supply and Demand Chain Executive’s Top 100,” Vice President of Marketing Laura Peterson said. “Our facilities and transport lanes are set up strategically throughout the 8 Western States to provide our customers a transit time advantage over their competitors. We are happy to be a part of Newegg’s continued success and to have played a part in supporting their business goals.”
The world of supply chain is ever-evolving, becoming more complex seemingly by the day. To keep up with the volatility and the demand-driven needs of customers, supply chain solution providers, consultants and other organizations must be flexible enough to react to change but also visionary enough to prepare for the future.
“Our goal with this year's ‘100’ is to put the spotlight on successful and innovative transformation projects that deliver bottom-line value to small, medium and large enterprises across the different functions that comprise the supply chain,” said Barry Hochfelder, Editor of Supply & Demand Chain Executive, when the awards were announced. “The projects featured in the '100' article can serve as a roadmap for supply chain executives looking for new opportunities to drive improvement in their own operations.”
After receiving nomination forms, the Supply & Demand Chain Executive editorial staff identified applicants that best fit the stated criteria for the “100”. Final recipients are featured with more detail in the June 2013 print issue of Supply & Demand Chain Executive, as well as online at sdcexec.com.
About Newegg Inc.
Newegg Inc. is the leading electronics-focused e-retailer in the United States. It owns and operates Newegg.com and NeweggBusiness.com, and regularly earns industry-leading customer service ratings. Newegg delivers a world-class e-commerce platform and is committed to serving the online technology community, from tech-enthusiasts to small and medium-sized businesses. Both Newegg.com and NeweggBusiness.com feature a comprehensive selection of the latest computer hardware and consumer electronics products, detailed product descriptions and images, as well as how-to information and customer reviews. Newegg Inc. was founded in 2001 and is headquartered in City of Industry, California.