Subscribe to The OnTrac Blog

Your email:

About OnTrac

OnTrac is the premier regional package delivery company in the 8 Western States. With overnight delivery at Ground rates to more than 60 million consumers, OnTrac can save you time in transit and boost your bottom line.

Regional Shipping Presentation

Current Articles | RSS Feed RSS Feed

OnTrac Opens New Operation in Visalia


Due to rapid growth, OnTrac, the leader in regional overnight package delivery, is expanding its operation in Visalia.

The new building will consolidate the existing Fresno, Visalia, and Kettleman City operations under a single roof and will be OnTrac's largest facility in the Central Valley.

"We are truly excited about the increased capabilities that this new facility brings to us," Regional General Manager Ian Burton said. "The consolidation of operations will optimize service by increasing efficiency and will provide our customers the high standard of service they expect from a regional carrier. We are confident that these increased capabilities will give us the ability to both reduce cost and improve service."

The facility includes four times as many dock doors as the previous Visalia operation, enabling OnTrac to move packages more efficiently and offer its customers faster service. From Visalia, OnTrac is able to reach every ZIP Code in California and the major metropolitan areas in Nevada overnight, with two-day shipping to Arizona, Washington, Oregon, Utah, Colorado and Idaho.

"The City of Visalia welcomes OnTrac's new 90,000 square foot facility to our Industrial Park, the largest in the region for the overnight package delivery company," Visalia Mayor Steve Nelsen said. "The additional employees OnTrac will bring to the City is a welcome boost to the local economy."

Faster deliveries and more aggressive rates are a welcome concept for any business these days. This upgrade comes as a direct response to the increasing number of businesses choosing OnTrac for all their overnight, guaranteed delivery needs. OnTrac is proud to offer the highest quality of service at the most competitive rates. 

packages on conveyer

Customer Profile: Crystal Creek


Time in transit is an important consideration for any company these days—with the influx of online shopping and the constant evolution of deals and offers, competition continues to rise.

Crystal Creek Logo

But for Crystal Creek Logistics, a third party logistics company specializing in frozen fulfillment, saving time in transit is more than just another deal—it's their business.

"When shipping frozen products, our primary concern is focused on ensuring that we have sufficient ice in a package so all products are frozen solid upon arrival," Cathy Hayward-Hughes, President and General Manager of Crystal Creek Logistics said. "Most of our clients determine the time in transit expectations. We realize that most customers want their order as soon as possible. We use whatever carrier best meets these needs for the areas from which we ship."

Extensive experience and industry know-how enables Crystal Creek employees to fill the back-end needs for internet retail companies and provide a "best in class" option for their customers. 

"There is added value for our business from the get-go," Hayward-Hughes said. "Our business model frees our customers up and allows them to spend time sourcing, selling, or manufacturing products, instead of warehousing, inventorying and packing orders. They can operate with fewer employees, less overhead, fewer infrastructures, and most importantly reduced operating costs. By shifting system upgrade costs to a third party, capital is freed up for strategic investments."

This type of industry know-how, coupled with a strong drive to show appreciation for customers and word of mouth marketing has enabled Crystal Creek to see 30% year over year growth.

"We focus on providing top notch service to our client and our client’s customers," Hayward-Hughes said. "We do what we can to be the eyes of the client to identify any opportunities for improvement. Our many years in the industry allow us to assist with packaging and shipping refinements for our clients to make an ever improving end customer experience."

It is this continuous effort to improve the customer experience and the unique need that shipping temperature sensitive products requires that led Crystal Creek to OnTrac.

Among the ever-present challenges in any operation, are the associated costs of delivery and the immediacy with which packages are delivered to customers, especially in a niche market like frozen food. The direct to consumer shipping industry will continue to grow and the need to provide a sophisticated and reliable level of service will be paramount to the success of a company like Crystal Creek.

"OnTrac has provided us with an opportunity that we had previously lacked," she said. "Shipping with a regional carrier has greatly enhanced the value of our location in Northern Washington, which arguably had been a bit of a disadvantage for us."

Diversifying their shipping portfolio has enabled Crystal Creek to focus on one of the main successes of their business—customer service and improved satisfaction.

"We are extremely happy to have a new addition to our carrier selection," Hayward-Hughes said. "We feel that we will be able to offer our clients a considerable savings by adding OnTrac to our mix. Whenever we can improve the options for our clients, we free up money for them to increase product offerings, to improve processes and to offer a better value to their customer creating a win – win for everyone involved."

OnTrac Named One of SDCE 2013 Green Supply Chain Award Winners


Green Supply Logo

OnTrac is proud to be one of Supply and Demand Chain Executive’s 2013 Green Supply Chain Award winners.

The sixth-annual awards honor sustainability efforts that impact the supply chain, and are meant to recognize companies making green efforts and sustainability a core part of their supply chain strategy.

OnTrac's built in regional hub-and-spoke model keeps freight on the ground, which reduces the cost to its customers and keeps the company environmentally conscious. OnTrac works to achieve measurable sustainability goals within our operations through the strategic planning and location of our hubs and continuous driver route optimization with emissions reduction.

Additionally, the OnTrac facilities work with local waste management companies to reduce/consolidate waste in the most eco-friendly manners, stay active with a cell phone and shipping material recycling program. The company also provides complete online resources and a paperless payroll, encourages trip reduction and a corporate recycling program.

"Our goal is a continuous pursuit to identify equipment, technologies, and strategies that reduce our fuel consumption and lower our emissions," OnTrac Director of Fleet Operations Steve Heron said. "OnTrac reduces its carbon footprint through improved fuel efficiencies and emissions reductions, thus demonstrating our commitment to operate responsibly. We are proud to be recognized for our sustainability efforts by the Supply and Demand Chain Executives."

The awards highlight companies that are making sustainability a core part of the businesses and supply chain strategies. About 100 submissions were received through an open nomination process. The magazine’s editorial staff reviewed the submissions based on clarity and content of the goals and strategy, the extent of the steps being taken, and the impact of the results to date.

Submissions were judged based on the clarity and content of the goals and strategy, the extent of the steps being taken, the impact of the results to date and projected results, and the form and presentation of the information submitted. Utilizing renewable energy, minimizing waste, and maximizing facility and solutions lifespans are all components that leading companies in supply chain increasingly enforce. This year's sixth-annual awards recognize small, mid-size and large enterprises that leveraged green practices and solutions to further drive sustainable improvements in their supply chain.

OnTrac CFO Thomas Fischer Honored as 2013 CFO of the Year


Tom Fischer - OnTrac CFO

OnTrac Chief Financial Officer Thomas Fischer was honored on November 6 at the 2013 CFO Awards held at the Arizona Biltmore in Phoenix. He was one of 26 nominees and a winner in the Private Company Category of the Financial Executives International (FEI) Arizona Chapter CFO of the Year Award, presented by AZ Business Magazine.

"The role of the CFO has changed to a more complex and dynamic position within our company," OnTrac President Rob Humphrey said. "Tom has grown and easily adapted in this role to become a key member of the executive team."

Fischer, now in his 13th year with OnTrac, serves as the Chief Financial Officer and Vice President of Finance at OnTrac, a regional shipping company that provides its customers with an alternative, cost-effective means of delivery, enabling the customer to save money while providing faster, more flexible delivery options. Fischer has navigated business reorganizations, led the implementation of optimized business practices and collaborated toward the successful launches of five new states, helping to diversify the company’s services and increase customer value.

"This recognition from FEI and the Arizona Business Magazine is a testament to the efforts of our entire company," Fischer said. "I’m truly honored by the recognition, which follows several recent deals and major expansions OnTrac has made in 2013."

Under Fischer's guidance, OnTrac has seen revenues increase more than four times, working capital has increased two-and-a-half times, assets have increased more than $50 million or almost five times, stock holder's equity has doubled, long-term debt, during this same time period, has plummeted from extremes of 75 percent of the total assets to less than 33 percent today and the accessible line of credit has increased by $20 million, or three times, with lower than traditional market pricing.

Fischer is also a member of the American Institute of Certified Public Accountants, and the Phoenix CEO-CFO Group, as well as the Arizona and Iowa Societies of Certified Public Accountants.

OnTrac is proud to congratulate Thomas Fischer as one of this year's CFOs of the Year.

Tags: ,

OnTrac Partners with RateLinx


RateLinx Logo

We are happy to announce RateLinx as the newest partner added to our Multi-Carrier Software Provider page at

More and more software companies of transportation management systems see the value in supporting and partnering with Regional Carriers. We are happy to cross market RateLinx on our website.

Existing customers, The Control Group and Louis & Company, are using ShipLinx software via a compliant OnTrac shipping module. Currently Northern Account Executive Larry Crook’s customer, Nasco, is in the final stages of integration and will be going live at the end of October.

RateLinx is a supply chain technology & solutions provider for shippers focusing on optimization strategies and real-time analytics through advanced proprietary shipping and logistics software tools and professional services. Founded in 2002, RateLinx has experienced growth with the success of its manufacturing, distribution, wholesale and retail partners.

The RateLinx Integrated Solution includes ShipLinx™ a multimodal Multi-Carrier planning and execution tool, fully certified with all small parcel carriers. Their focus is on Big Data Intelligence, Transportation Optimization and Sourcing Visibility.

The Supply Chain Big Data Strategy leverages all shipment and invoice records to accurately predict future supply chain results and performance based on a wide variety of dynamic variables.

For more information, visit

OnTrac Honored at Chandler 100 Event


OnTrac is proud to be named one of this year's Chandler 100, an award that honors distinguished stakeholder businesses in Chandler, Arizona.

Chandler 100 Logo

Jay Tibshraeny, Mayor of Chandler, was on hand at the Chandler Chamber of Commerce meeting that recognized the 2013 honorees.

"Chandler's enduring success is due in large part to a dynamic and thriving business community," Tibshraeny said. "Businesses that choose to locate and grow in Chandler share many traits: visionary leaders, innovative employees, and community investment. These are the companies that are truly making a positive difference in the community day in, and day out. Congratulations to all of the businesses honored here – and to all of the employers who continue to call Chandler home. Thank you for your continued commitment."

The main purpose of the Chandler 100 is to help businesses identify potential suppliers and customers within the Chandler market and to serve as a marketing resource for other corporate citizens in our Global Economy.

OnTrac came in at number 52 on the list.

"We are excited about our new home in the Price Corridor and look forward to experiencing all the benefits of this great city," OnTrac Vice President of Marketing Laura Peterson said. "As a new resident to the Chandler area, we are honored to be one of the Chandler 100."

OnTrac relocated its Corporate Headquarters from Phoenix to Chandler in September of 2013. The company brings more than 200 employees into the city's economy and expects to expand that number to 850 over the course of its 11-year lease.


OnTrac Partners with St. Vincent de Paul to Deliver Hope, Food for Sixth-Annual Million Can Crusade


OnTrac and KNIX Million Can Kickoff

OnTrac is proud to support St. Vincent de Paul in their efforts to help Arizona's hungry families this holiday season. 

For the sixth year in a row, St. Vincent de Paul will team up with KNIX's morning show team, Ben and Matt, to host the Million Can Crusade.

The Crusade, which will run November 1 – 27, is an effort to collect one million cans of non-perishable food items for St. Vincent de Paul.

"Sometimes people are overwhelmed by the need in our community," Saint Vincent de Paul Executive Director Steve Zabilski said. "But every donation makes a difference. To a struggling family, an emergency food box can go a long way to stretch their household budget so that when all the bills are paid, they can still put food on the table."

OnTrac will be sponsoring 250 boxes across the state of Arizona. The boxes will be placed in 119 Safeway stores throughout the Valley.

"We are truly grateful to be part of the Million Can Crusade for the third year in a row," OnTrac Vice President of Marketing and Public Relations Laura Peterson said. "They are a dedicated organization and make a real difference in the community.  We are happy to be able to help." 

The Million Can Crusade Kick-Off event was held Friday, November 1, at Safeway store #2644, located at 1855 N Power Rd in Mesa, Arizona, 85207.

In addition to OnTrac, Safeway and Desert Schools Federal Credit Union locations across the state are participating. Donations of canned foods can be dropped off at Safeway locations, while monetary donations can be made at both Safeway and Desert Schools.

The food donated will help fill the shelves of St. Vincent de Paul's network of over 80 parish-based food pantries in central and northern Arizona. Last year, food pantry volunteers delivered nearly 400,000 food boxes to hungry families.svp logo

About the Society of St. Vincent de Paul

The Society of St. Vincent de Paul is an international non-profit organization dedicated to serving the poor and providing others with the opportunity to serve. The Phoenix Diocesan Council has been assisting central and northern Arizona families since 1946. Programs include services for the homeless, medical and dental care for the working poor, charity dining rooms, thrift stores, a transitional housing shelter and general assistance for individuals in need. For more information about St. Vincent de Paul, please visit

OnTrac Celebrates Chandler Grand Opening


OnTrac celebrated the Grand Opening of its new Corporate Headquarters with a Ribbon Cutting Ceremony.

The parcel delivery company opened its doors to Chandler Mayor Jay Tibshraeny and key members of the City Council and Chandler Chamber of Commerce to share in the celebration.

Ribbon Cutting Ceremony
"This is our brand new home," OnTrac President Rob Humphrey said. "We are very excited to show off our new corporate home in Chandler. We are very proud of what we've got here, and we're already starting to see some of the benefits we thought we'd see by moving to Chandler as we start to hire and bring in new talent. It's a very exciting time for our company."

Chandler's central location and quick access to the interstate and freeways make it an excellent choice for businesses, like OnTrac, that have a diverse workforce.

OnTrac's new home provides the company with additional space and the opportunity for future growth. The new headquarters will also allow for new employee amenities including a game room, employee lounges, and a modernized break room. The company will occupy 65,000 square feet of space in the building, with an option to expand.

"This is a pretty amazing thing, when you think of the transformation of this facility, and we're obviously very happy and glad to be here today," Tibshraeny said at the opening. "Rob's vision with his company, to bring it into Chandler, is really good. We're happy to be here for the opening and we’re looking forward to those deliveries. Let’s make it happen."

OnTrac relocated its Corporate Headquarters from Phoenix to Chandler in September of 2013. The company brings more than 200 employees into the city's economy and expects to expand that number to 850 over the course of its 11-year lease.

OnTrac Exhibiting at the 2013 Parcel Forum


OnTrac will be exhibiting at the 2013 Parcel Forum, held at the Hyatt Regency in Chicago, October 7-9.

The Parcel Forum has provided parcel shipping, logistics and distribution/warehousing professionals with an all-encompassing environment that helps them ship more packages, more frequently and more cost-effectively for ten years.


During the last two decades, the parcel delivery industry has been the fastest-growing transportation segment in the United States, accounting for at least 10 percent of each day's gross domestic product. In the last year alone, more than eight billion packages were shipped worldwide, delivered by more than 3,800 different carriers.

This year, OnTrac will be showcasing its faster, more affordable Ground delivery in the Regional Carrier Pavilion while its Director of Business Development, Mark Magill, and Director of Integration Compliance, Danielle Couch, will be presenting on how “Technology Eases the Transition to Using Regional Carriers.”

“In today’s transportation landscape, technology is a vital factor in determining whether a delivery company can meet their customer’s needs,” Magill said.

Magill and Couch will discuss the latest handheld scanner technology that provides shipment visibility and instant proof of delivery information, streamlined package processing through proprietary and third-party shipping software options as well as the robust material handling systems that regional carriers have added to augment their capacity during peak shipping seasons.

“We are excited to be presenting on this topic and to show attendees how regional parcel carriers have upgraded their level of technology so that switching from the national carriers will be a seamless transition for large shippers,” he said.

Their session will take place Wednesday, October 9th 12:40-1:30 PM. Attendees can also stop by the OnTrac booth, #213, and enter to win a Kindle Fire HD!

Soles 4 Souls


OnTrac is proud to support local Brownie Girl Scouts Troop 2870 of Orange County, California in their efforts to help Soles for Souls charity.

In May, Brownie Girl Scouts Troop 2870 decided to do a community service project. The girls had been learning about connecting with their community and taking action to help others. After finding out that millions of children and adults worldwide need shoes, and that not having shoes can lead to serious problems, the girls decided to hold a shoe drive with Soles for Souls.

Soles for Souls is a group working to help people around the world who desperately need shoes. The group provides disaster relief, creates micro-enterprise, and donates shoes to orphanages and homeless shelters. 

The girls set a goal of collecting 150 pairs of shoes from friends, family, neighbors, and community members. They exceeded their goal by collecting over 200 pairs of shoes for Soles for Souls! Because they are a non-profit organization dedicated to using their funds to alleviate the effects of poverty, Soles for Souls asks its shoe drive partners to cover the cost of shipping the shoes to their warehouses.

“We knew this could get expensive, as well as challenging for us logistically,” said Leslie Wilson, Troop 2870 Leader. “We contacted a national shipping logistics company for help, and they told us we would have to find pallets, transport the boxes to a business location, load the boxes on the truck ourselves, and that it would cost several hundred dollars.”

That's where OnTrac came in.

“I decided to call OnTrac, because I personally get many packages delivered by them, and they are always friendly, professional, and helpful,” states Wilson. “Plus I knew they worked in the West, where both our Troop and the Soles for Souls warehouse are located.”

“The customer service representative I called for prices and shipping options was very nice and asked if he could forward my information to another department at OnTrac that might be able to help us. In a very short time I heard back from Jessica Schembri from OnTrac's Marketing department. Incredibly, OnTrac offered to ship all of our shoes to the Soles for Souls warehouse at no charge!” Wilson exclaims.

“Jessica also helped us coordinate all the labeling and pickup of our boxes. In the end, the Brownies loaded up 15 large boxes with over 200 pairs of shoes,” Wilson remarks. “OnTrac made it so easy and convenient for us, and by covering the shipping charges, the Troop now has money left to do another service project!”

Brownie Troop 2870 is deeply grateful to everyone at OnTrac who helped make our charity shoe drive a huge success.

OnTrac was thrilled to be able to help and happy to have assisted Brownie Girl Scout Troop 2870 in their successful charitable efforts.

For more information on Soles for Souls organization, visit

Girl Scouts - Soles 4 Souls

All Posts