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OnTrac is the premier regional package delivery company in the 8 Western States. With overnight delivery at Ground rates to more than 60 million consumers, OnTrac can save you time in transit and boost your bottom line.

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OnTrac Delivers Hope at Yoga for Hope

  
  
  

OnTrac supports City of Hope at Fourth Annual Yoga for Hope

If you ask people who have achieved any kind of success who their biggest inspiration was, or who has had the most profound influence when it came to success in their life, you might find a majority would say it was their mother.   

For OnTrac Corporate Account Manager Nina Hegyi, that answer is always bittersweet.

“I lost my Mom when I was young and was robbed of so many lessons and too many years of celebrating her,” she said. “So, that’s the bitter part.”

But here is the sweet part – in that time, Hegyi’s mom was able to pass on some knowledge.

“She did a lot in the little time she had,” Hegyi said. “Even though my Mom did not have a long time to download all her knowledge to me she did pass on a wealth of wisdom that has helped me in so many ways to become successful.”

One of those is her willingness to volunteer, to give back and to continue fighting for the cure to a disease that took her mother too soon.

For the last four years, the City of Hope has hosted Yoga for Hope, an event that brings together yoga beginners and experts to raise awareness of the benefits of yoga for patients with life-threatening illnesses.

This year, Hegyi, and team Delivering Hope, will come together to raise money and participate in the Yoga for Hope event held on June 7 at Petco Park in San Diego.

“For us, this is personal,” she said. “And for so many others like us, it’s personal too. You just feel powerless when a loved one gets a horrible disease. You feel powerless and hopeless when they are taken away. And they are always taken away too soon.”

Hegyi has been on the Women’s Council for City of Hope for 10 years and the OnTrac team, Delivering Hope, will be fundraising in the area and donating funds to support the event.

OnTrac Delivering Hope at Yoga for Hope

Additionally, Delivering Hope partnered with Bella Body Boutique to host Beading Cancer last month, an evening of beading fun and fundraising for Yoga for Hope.

For more information on the Yoga for Hope event, visit http://www.cityofhope.org/yoga-for-hope. Or to donate to the City of Hope, http://nationalevents.cityofhope.org/site/TR/YogaforHope/General?team_id=42491&pg=team&fr_id=2040

 

Beading Cancer: OnTrac & the Yoga for Hope Team

  
  
  

OnTrac at Bella Body Boutique

OnTrac, and its Yoga for Hope Team, Delivering Hope, partnered with Bella Body Boutique in May to present Beading Cancer. This was an evening of beading fun and fundraising for Yoga for Hope. Participants were able to create their own one-of-a-kind necklaces, enjoy food and drinks and take part in raffles!

Yoga for Hope took place June 7, 2014 at Petco Park in San Diego.

This unforgettable event brought awareness to the benefits of yoga practice for patients with life-threatening illnesses.

OnTrac Material Handling Improves Efficiency in Southern California

  
  
  

As a part of OnTrac’s continued effort to improve the quality and efficiency of our customer’s shipping experience, the company has launched an initiative that will include installing material handling systems in all of our facilities and expanded operations in its San Diego facility.

The facility, located at 7077 Consolidated Way #G, San Diego, CA. 92121, increased more than 40,000 square feet from its previous location. The building has 18 dock doors positioned for both inbound and out bound loads that will be picking up and delivering in the San Diego area.

With the expanded San Diego location, OnTrac will be adding additional sorters, projects and increase the number of service providers to the San Diego area.

As a compliment to its effort to increase the operation in San Diego, OnTrac installed a material handling system. This decision enables OnTrac to improve the customer experience and reduce the number of handles per package.

                                  Material Handing OnTrac

Benefits of Material Handling in San Diego

  • The new material handling system will improve operational capacity, process rate, and improve efficiency to service our customers in the San Diego area.
  • The expanded San Diego building will increase OnTrac’s package flow and double the sort capacity.
  • The facility services the cities of Escondido, Bonsall, Fallbrook, Carlsbad, Encinitas, Oceanside, Ramona, Del Mar, Rancho Santa Fe, La Costa, Mira Mesa, San Diego, National City, San Ysidro, Chula Vista, La Jolla, Pacific Beach, Mission Beach and Mission Valley.

From San Diego, OnTrac delivers overnight to every ZIP Code in California and the major metropolitan areas of Arizona and Nevada, with two-day service to Washington, Oregon, Utah, Colorado and Idaho. 

Faster deliveries and more aggressive rates are a welcome concept for any business these days. These upgrades come as a direct response to the increasing number of businesses choosing OnTrac for all their overnight shipping, and guaranteed delivery needs.  OnTrac is proud to offer the highest quality of service at the most competitive rates. 

OnTrac and the Supply Chain (Pt 1)

  
  
  

Saving time and money is the pinnacle of Supply Chain Management (SCM). It is the very goal of this profession and the prevailing paradigm of this case study. Through innovation and excellence, regional parcel delivery companies have developed win-win solutions to strengthen the Supply Chain and deliver advantages to companies that distribute parcels business to business and business to consumer. This case study will focus on OnTrac, the fifth largest parcel delivery company in North America, and the largest regional parcel delivery company in the United States. Originating from consumer demands for overnight delivery at less-than-ground service costs, and the OnTrac mission to be the leader in regional overnight delivery, the company has exceeded customer expectations, provided unsurpassed service, quality, flexibility and innovation to the Supply Chain. 

Throughout its 22 year history, OnTrac has provided shippers an alternative to the high cost of the National Carriers, by offering a service that not only operates faster and more affordably, but also with the flexibility to provide shippers more options. The global one-stop solution to shipping has become outdated, and as shippers look for ways to save money, they have found solutions in regional carriers. By integrating multicarrier shipping software, and including regional carriers into their shipping mix, shippers are able to diversify their shipping portfolio, streamline their efforts and save time in transit.

OnTrac Line Haul

Synchronizing Supply and Demand

            It all started with shippers. When free shipping was not enough to be competitive in the ever-changing eCommerce world, the largest eCommerce companies, medical and dental supply distributors began searching for new ways to surpass their competition. They found solutions in regional parcel carriers. Not only would the implementation of a regional parcel carrier provide shippers with an alternative to the high cost of national carriers, but it would also save them time in transit and give their customers a reason to keep coming back. The strength and innovation of the regional parcel carrier lies in its ability to operate with a 100 percent customer solution focused business plan. 

OnTrac understands that Business to Business customers want to keep very little inventory on hand. Both B2B and Business to Consumer customers want overnight delivery, and every customer demands the lowest possible price. Everything OnTrac does, as a company, is to meet the needs of its customers —to fill the niches that are left open by the national carriers, and to do it in a way that is cost effective and helps shippers exceed their customer’s expectations. The regional hub-and-spoke model OnTrac operates with keeps all its business on the Ground, therefore strategically aligning its facilities and transport lanes throughout the 8 Western United States. This enables OnTrac to provide a one-day Time in Transit (TNT) advantage to major markets where the United Parcel Service and FedEx Ground are only capable of offering customers two or three day ground service.

Additionally, the mega-regions OnTrac caters to create the perfect storm of central location, business friendly laws, great workforce, access to major ports and major interstate highways while all converged to attract major distribution. The company focuses its resources in these regions and is able to provide the very best advantages at the very best price. Reno-Sparks, Nevada is one of those mega-regions where OnTrac’s innovation has synchronized supply and demand by:

  • Being the Just in Time (JIT) solution customers want, exceeding the TNT of the industry standard.
  • Guaranteed overnight Ground delivery to seven states from Reno-Sparks, Nevada.
  • Delivering the best service for less, leveraging a unique business plan, and yielding the lowest cost to serve.

            OnTrac customers seek advantages in the markets the company specializes in. They want the latest possible pickup times, the best possible TNT, the most responsive customer service, real time tracking, and flexible IT integration. They want a partner who cares and can make a difference in their business. For these reasons OnTrac is committed to Customer-Centric Logistics, which matches or exceeds the industry standard from each market. This can be seen most dramatically through comparing TNT with the national carriers.

            From Reno-Sparks, Nevada, OnTrac customizes plans for each customer to maximize what is most important for them while also boosting profits. For most customers it is TNT. OnTrac provides overnight Ground service to the seven states of California, Nevada, Arizona, Utah, Washington, Oregon, and Idaho from Reno. UPS and FedEx Ground are limited by their national network, capable of providing overnight service by Ground to only two states: CA, NV. This is where the innovation that is a regional carrier comes into play. The demand for overnight delivery exists just the same whether the customer is located in in any of the eight Western states in the OnTrac service area or anywhere in the United States. OnTrac’s network supplies a solution to those companies committed to providing the best service to their customers from their Western regional distribution centers.

OnTrac Service AreaBy leveraging a unique business model, OnTrac is able to provide the best service at the lowest cost-to-serve. Even with massive discounts from the National Carriers, large global customers believe the OnTrac prices and services are best. One reason seems to be simple economics of a lack of competition in the industry. This result is the duopoly of UPS and FedEx and the ability they have to keep prices high. The other reason is OnTrac’s creative business approach, focusing on specialization, production, and value.

One simple example illustrating this is the Service Provider settlement. Typically, drivers in the industry are paid per hour. The incentive to provide better service and be more productive is not aligned with how they are paid. The prosperity of OnTrac’s Service Providers is directly linked to the success of customers and the company. Better service and the more productivity provided, results in more success for all OnTrac partners.

Furthermore, OnTrac’s dedication to regional overnight delivery requires fewer intermediary sort facilities. In contrast, National Carriers incur intermediary sorting costs and equipment, which are must haves to support their networks. This ultimately results in an overall lower cost to serve.

For more information on this topic, check back next month for Part 2 of OnTrac and the Supply Chain.

OnTrac named one of Supply & Demand Chain Executive 100

  
  
  

OnTrac is pleased to announce its spot in the 2013 Supply & Demand Chain Executive 100, which highlights the industry’s “100 Great Supply Chain Projects.”

OnTrac was nominated by Newegg Inc., the leading electronics-focused e-retailer in the United States, for its role in helping the company improve the customer experience by decreasing delivery times and generating savings.

Newegg added OnTrac to its transportation carrier portfolio in September, 2012 to help service its customers on the West Coast. As a result of using OnTrac, Newegg was able to reduce average transit days and get its products into the hands of customers faster.  

“Providing the best possible service to our customers is a top priority at Newegg,” said Kunal Thakkar, Vice President of Operations at Newegg. “That’s why we decided to introduce regional carriers like OnTrac to help bring more flexibility in our business operations while enhancing the customer experience. We’re thrilled that Supply & Demand Chain Executive has recognized our work together and we look forward to continuing to work closely with OnTrac.”

             Supply & Demand Chain Executive Top 100 OnTrac

For the past 11 years, the SDCE100 has spotlighted successful and innovative transformation projects that have enabled shippers to deliver bottom-line value to small, medium and large enterprises across the range of supply chain functions that industry professionals face today.

“We would like to thank Newegg for nominating us as one of the Supply and Demand Chain Executive’s Top 100,” Vice President of Marketing Laura Peterson said. “Our facilities and transport lanes are set up strategically throughout the 8 Western States to provide our customers a transit time advantage over their competitors. We are happy to be a part of Newegg’s continued success and to have played a part in supporting their business goals.”

The world of supply chain is ever-evolving, becoming more complex seemingly by the day. To keep up with the volatility and the demand-driven needs of customers, supply chain solution providers, consultants and other organizations must be flexible enough to react to change but also visionary enough to prepare for the future.

“Our goal with this year's ‘100’ is to put the spotlight on successful and innovative transformation projects that deliver bottom-line value to small, medium and large enterprises across the different functions that comprise the supply chain,” said Barry Hochfelder, Editor of Supply & Demand Chain Executive, when the awards were announced. “The projects featured in the '100' article can serve as a roadmap for supply chain executives looking for new opportunities to drive improvement in their own operations.”

After receiving nomination forms, the Supply & Demand Chain Executive editorial staff identified applicants that best fit the stated criteria for the “100”. Final recipients are featured with more detail in the June 2013 print issue of Supply & Demand Chain Executive, as well as online at sdcexec.com.

About Newegg Inc.

Newegg Inc. is the leading electronics-focused e-retailer in the United States. It owns and operates Newegg.com and NeweggBusiness.com, and regularly earns industry-leading customer service ratings. Newegg delivers a world-class e-commerce platform and is committed to serving the online technology community, from tech-enthusiasts to small and medium-sized businesses. Both Newegg.com and NeweggBusiness.com feature a comprehensive selection of the latest computer hardware and consumer electronics products, detailed product descriptions and images, as well as how-to information and customer reviews. Newegg Inc. was founded in 2001 and is headquartered in City of Industry, California.  

Newegg 

OnTrac Material Handling Improves Efficiency in Phoenix

  
  
  

As a part of OnTrac’s continuous effort to improve the quality and efficiency of our customer’s shipping experience, the company has launched an initiative that will include installing material handling systems in all of our facilities.

After expanding operations into a building more than four times the size of its previous operation in Phoenix, OnTrac made the decision to install a material handling system. As a compliment to its effort to increase the throughput capacity of the facility and handle increased volume levels, this decision also enables OnTrac to improve the customer experience and reduce the number of handles per package.

The new system has increased the company’s throughput capacity by over 300% enhancing the speed of the OnTrac Ground Network and created 52 new job opportunities for Phoenix residents.

OnTrac Phoenix Material Handling

“We are truly excited about the increased capabilities that each of these new systems brings us. We are confident that these increased capabilities will give us the ability to both increase efficiencies and improve service,” said Director of Operations Development Jim Brownlow.

Faster deliveries and more aggressive rates are a welcome concept for any business these days. These upgrades come as a direct response to the increasing number of businesses choosing OnTrac for all their overnight shipping, and guaranteed delivery needs.  OnTrac is proud to offer the highest quality of service at the most competitive rates. 

“Based on what we have seen, we are confident that our process rates and efficiencies will meet and exceed our expectations,” Brownlow said. “This is not only exciting news for Phoenix but is exciting for all of the facilities that are having systems installed.”

Go Green with OnTrac and our Customers!

  
  
  

Today, more than ever, there is a focus on the need for “Going Green” at the corporate level.  OnTrac Customer, C.W. Driver, understands the need for social responsiveness and sustainability as it relates to building and construction.  This focus results in many adaptive re-use, renovation and modernization techniques on smaller, new construction projects.  C.W. Driver, a premier builder serving the Western United States since 1919, has established a Special Projects Group, Driver SPG, in order to become a player in this expanding market.

Historically C.W. Driver has not targeted these projects, specializing instead on large-scale new construction and project management.  However, with the rising focus on sustainability, C.W. Driver and Driver SPG are capitalizing on this opportunity to stay at the forefront of these efforts.

C.W. Driver Logo OnTrac Customer

As leaders in General Contracting and Construction Management services, they remain on the cutting-edge across a broad spectrum of industries including education, healthcare/biomedical, entertainment, retail, tenant improvement, and hospitality. Landmark projects, historical renovations, and occupied campus programs have distinguished C.W. Driver as leaders in their field.

Driver SPG is a standalone company headquartered in Anaheim, California and serves all of C.W. Driver’s key regions: Los Angeles, Orange, Ontario, Ventura, San Diego, and the Inland Empire.  Operating with less overhead, Driver SPG provides cost-effective project delivery without sacrificing the high level of quality and service that has made C.W. Driver the leading construction firm in Southern California.

Driver SPG clients benefit from enhanced efficiency and flexibility.  OnTrac understands the importance of these standards and is willing to go the extra mile for our customers like, Driver SPG. 

Cecilia Ulloa, Office Manager for Driver SPG, shares, “We have been using OnTrac services daily for over a year and are very happy with the service.”  Ulloa boasts, “OnTrac has been wonderful for all of our shipping needs!”

Driver SPG has access to C.W. Driver’s advanced technological resources including Building Information Modeling (BIM), and proven cost and time management systems.  

“We are a business that also believes in using environmental safe products and have a recycle bin,” Ulloa states.  “Until OnTrac, I had not found anyone else who would recycle these for us.”

OnTrac offers a recycling program through our supplier, Canyon Computer Supplies, which allows our customers to recycle their empty printer cartridges.  Customers can send their empty cartridges directly to OnTrac and, in turn, Canyon Computer Supplies will pick up these empties to be recycled. Another option is to go directly to http://tonerrecycle.net/ where customers can select a recycling option that best meets their needs.

OnTrac recycles with Canyon Computer SuppliesRemanufacturing toners keeps more than 42,000 tons of plastic, metal and toner out of the waste stream. For every cartridge that is remanufactured, a “core,” or spent cartridge is reused. Each core is made of approximately two and a half pounds of plastic, and without remanufacturing, that core would end up going into the waste stream.  The plastic used in a typical cartridge is industrial-grade and does not begin to degrade for at least 10 centuries, or 1,000 years.

The vendor supplies from Canyon Computer Supplies are environmentally friendly too. They conserve nature's resources by reusing non-wearing plastic shells and metal components from spent OEM cartridges. Canyon Computer Supplies and their vendors are proud to manufacture more than 80,000 environmentally conscious toner cartridges every month in addition to providing recycling services for OnTrac and other companies.

Using Remanufactured Toner Cartridges benefits all of us:

• Substantial fossil fuel and energy savings (generally, 95% of the energy used to make OEM cartridges)
• Reduction in pollution associated with extraction of virgin resources
• Each remanufactured cartridge lifecycle saves as much as one pint of oil
• Reduction in pollution associated with manufacturing new, OEM products
• Reduction in landfill-destined waste

Earth Day Recycle with OnTrac

 

OnTrac is proud to create programs that help our customers continue be eco-friendly.   

Ulloa adds, “Thank you for making recycling easier and more convenient!”  Help us preserve our environment for generations to come. Please reduce, reuse and recycle.

Royalmailers.com and OnTrac: ShipWorks Success Story

  
  
  

Royalmailers.com is a leading manufacturer and distributor of shipping supplies online. The company serves retail, wholesale, and distributor markets throughout North America.  Their factory direct sales model has been well received by their customers that typically save 35% or more by skipping traditional distribution channel markups. They offer a full product line of in-stock ready to ship supplies, boxes, tape, bubble wrap, shipping labels, and more.

But that’s not all.

They also offer their customers custom packaging options where shippers can print their company logo on their packaging supplies.

“We started manufacturing a few different product lines to give us an entry into the marketplace, from there, we kept growing it” Royalmailers.com Operations Director Tam Kaccem said. “Though we manufacturer many items, we’re more famous for our Bubble Envelope lines.”

Royalmailers.com

As a packaging manufacturer, Royalmailers.com prides itself on its ability to bring flexibility and speed to businesses seeking their products and services.

“Business is great,” Kaccem said. “We’re growing year over year which has been a blessing.  The more customers that find out about us, the more we grow. Adding manufacturing has been a big contributor to our success.  It seems like the word is out about what we can offer, but we’re still rather new in the industry compared to some of our competitors that have been in business for more than 50 years.”

As their customer base grows and industry demands change, it’s important that Royalmailers.com grows and changes with them. That’s why in 2006, they started using ShipWorks, a multicarrier software provider that allows clients to ship faster, work smarter, save time and reduce cost.

“I can’t say enough, honestly,”Kaccem said. “ShipWorks has a real product. They have enough support to handle the ever changing protocols of the internet. They’re up to speed with all the new rules and regulations for each and every market.  I’m really impressed with what they’ve done with their software. It’s been a lifesaver for our company.”

ShipWorks

Merchants can connect ShipWorks to multiple sales channels and download orders into a single system where they can be reviewed and prepared for shipping. ShipWorks simplifies shipment processing by automatically configuring shipments based on rules specific to each business.

The software can batch print thousands of shipping labels at one time, print fully-branded packing slip documents, send email notifications with order status details, and update tracking information to each marketplace.

“What took us 8 hours without ShipWorks now takes us 30 minutes,” Royalmailers.com General Manager James Mecham said. “And it is error free.”

With 40 percent of Royalmailers.com’s business in the Western part of the United States, OnTrac’s regional service area is a perfect fit; and the new OnTrac integration into the ShipWorks Shipping software further streamlines their operation.   

“The main thing for us is the filtering,” Mecham said. “Honestly, ShipWorks is a great match for what the regional carriers are doing with certain states and ZIP codes. They know what shipments go with OnTrac. That way there’s no manual decision making when it comes time to shipping orders. It takes that potential error out of the equation.”

The addition of OnTrac support in ShipWorks provides instant access to a variety of regional shipping options that are extremely competitive in terms of delivery time and cost.

“It has saved us a lot of time,” Mecham said. “Before, we had to run the OnTrac software on the computer alongside ShipWorks, where we were typing in the info and then processing it. Now, it’s all integrated and it’s a time saver for us.”

Royalmailers.com recent decision to relocate to a bigger facility in Sacramento confirms the success of the partnership. The new, 80,000 square foot building, gives Royalmailers.com the opportunity to reach 7 of the 8 states in the OnTrac service area overnight.

“All the carriers are built into the software,” Mecham said. “If you want to choose different carriers they’re all there for you. It’s one central junction point through multiple websites. All of those orders get pulled into ShipWorks and they can all be processed. ShipWorks automatically update through their API, which is great.”

OnTrac Fueled by Recycled Motor Oil

  
  
  

OnTrac Goes Green

With the high cost of priority shipping, the demand for efficient transportation is growing.

Shippers are looking for ways to save money on transportation costs, and to do it in a way that makes sense for the environment.

These days, that means putting freight on the ground.

But for companies who use a regional carrier like OnTrac, choosing a ground shipping option doesn’t have to mean sacrificing service. The regional carrier’s next-day delivery footprint is much larger than that of a national carrier’s, and without the need to support an entire air fleet, the company is able to be more conscious of their carbon footprint. 

The regional hub-and-spoke model operates entirely on the ground and enables OnTrac to keep costs down and keep its corporate commitment to the environment a priority.  That’s why OnTrac partners with Penske.

OnTrac SmartWay Partnership

“OnTrac continues to take the necessary steps to reduce emissions on our fleet of vehicles,” Director of Fleet Operations Steve Heron said. “We are conscious of all the decisions we make as both a responsible corporate citizen and a SmartWay Partner. Choosing to use Penske is a further demonstration of our commitment to operate responsibly.”

Penske is a transportation service that operates in a variety of industry segments including retail automotive, truck leasing, transportation logistics, transportation component manufacturing and professional motorsports. They are also environmentally conscious.

Penske recycles its waste oil—and a primary use is to re-refine it into a base stock for lubricating oil. This process is very similar to the refining of crude oil.

The result is that the re-refined oil is of as high a quality as a virgin oil product. This is important, as just two gallons of used oil can generate enough electricity to run the average household for almost 24 hours.

Because the OnTrac fleet is predominately made up of Penske trucks, the company is a beneficiary of this program and an increasingly green shipper—through its partnership with SmartWay, OnTrac has been able to contribute to the overall savings of 1.5 billion gallons of fuel, $3.6 billion in fuel costs, 14.7 MMT of carbon dioxide (CO2), 215,000 tons of oxides of nitrogen (NOx) and 8,000 tons of particulate matter. 

It has also enabled the company to identify opportunities to improve efficiency, demonstrating efficiency to potential customers and reduce our fuel costs. Through partnerships with environmental experts and by using new technologies OnTrac is finding ways to help reduce the impact of our operations on the environment, and that makes a difference for everyone.

OnTrac is NUTS about our customers!

  
  
  

For the employees at Nuts.com, the philosophy is (and always has been) simple: treat customers as you’d like to be treated.

It’s modest and unassuming, but it’s this family owned business’ philosophy, and it’s held up for over 80 years.

 “We continue the family tradition of providing the same superb quality and service as in the past,” Chief Nut Jeff Braverman said. “Our product selection has grown and our marketing strategy has evolved, but our service has stayed the same. When you place and order, we are going to slam dunk it. We’ve stayed true to the philosophy of ‘treat your customers as you want to be treated’ but these days, we let our personality show.” Nuts.com OnTrac Customer Profile

Eighty-four years after Poppy Sol (the company’s first generation nut) opened the Newark Nut Company, selling premium bulk items at the Mulberry Street open air market, Braverman and his cousin David have taken over.

Through the years, the industry has changed—new products have been developed and the demand for a healthy alternative has continued to grow. But as inventory changes, their focus remains the same. 

“We’re customers too,” Braverman said. “When we shop or order something online, we have the same expectations as the people who order products from us. We keep that in mind.”

That means satisfied customers from the time they place an order to the time they receive their shipment, and anyone who has ever ordered from Nuts.com knows exactly what that means.

Their packages are all unique—cardboard, with what looks like jokes, hand written in black sharpie, and deals for every occasion.

“We try to go over the top, but we do it in a professional way,” Braverman said. “Our business is very regimented, but it’s fun and we keep it light.”

And although the name may not imply it, Nuts.com is stocked with much more than cashews and almonds.

“We have a really diverse group of customers, because we have a really diverse group of products,” Braverman said. “We started with nuts and dried fruit and now offer gluten free products and specialty powders. We keep discovering new areas and it keeps things interesting.”

The products sell themselves, but the service is what keeps people coming back.

“When you order something online, you want it fast,” Braverman said. “With food, you want it faster. You want instant gratification. People have come to expect fast shipping. It’s not necessarily that people were clamoring for faster shipping—I think everyone wants it. As a customer, I want it, and it all goes back to the philosophy of treating your customers how you want to be treated.”

Nuts.com OnTrac customer profile

 OnTrac is proud to partner with a company like Nuts.com, offering overnight delivery to six of the seven states in our service area from our Reno, NV location.

“OnTrac’s overnight delivery footprint is amazing,” Braverman said. “It puts the national carriers to shame. And what’s better than forming a partnership with your shipper? There’s synergy. My experience has been so great.”

When the employees at Nuts.com ship with OnTrac, they ship with the confidence that OnTrac will be able to continue their high level of customer service. It is in our ability to provide faster time in transit and keep costs down that keeps customers in our service area satisfied. We are proud to be able to uphold the Nuts.com commitment to quality service from the time it leaves the company’s hands until the time is arrives at a customer’s door.

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