OnTrac is a regional time-sensitive package delivery company, servicing California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. We service over 60 million people in our area.
"Being on par in terms of price and quality only gets you into the game. Service wins the game." -Tony Allesandra, motivational speaker and author Tony isn't kidding. A recent 16-country survey found that poor customer service is costing about $338.5 billion per year. Why? Long waits, lack of required skills and needless repetition. Add the current economic mess and that number could get a whole lot bigger.What does this have to do with package delivery? Shipping companies not only influence customer service with on-time arrivals but also by providing easy-to-use tools and workflows that speed-up package preparation and reduce delivery problems. A faster, more accurate shipping operation keeps customers happy and lowers operational costs. WebOnTrac, the OnTrac(SM) web-based desktop shipping application, delivers just that. Its non-intimidating workspace does a whole lot more than print shipping labels online. Here are five WebOnTrac gems that streamline parcel shipping and add to your customer's service experience.Email NotificationEmail notification is a great way to keep a customer in the loop about their overnight package. OnTrac separates e-notifications in two ways: Shipment and Delivery. Check "Shipment" and you'll share the generated tracking number and destination details. Check "Delivery" to share the time your shipment arrived and the P.O.D. (Proof Of Delivery) information, i.e. the signature. Better yet, check both.
Save Delivery Addresses on the FlyRepeat business is bliss. And if there's a chance you may ship to a recipient again, use the "Save Address" feature on the bottom of the "New Shipment" screen. Name the code whatever you'd like: company name, customer number, etc. Saving the address speeds up future waybill printing.Special Delivery InstructionsGPS devices tremble in the presence of an OnTrac Driver (a.k.a. Service Provider). They know the ins, outs and in-betweens of their entire delivery area. What they don't know is that the recipient's gate code is mom's birthdate or that deliveries need to be placed inside the red wicker basket around the corner. Spend 30 seconds asking for and adding special delivery instructions. It ensures a smooth delivery and eliminates additional phone calls.
One-Click Return LabelsSure, no one likes to process returns but it's part of business. Prepare for it by using the one-click return waybill link displayed below the populated waybill. The "To" and "From" get flipped, giving you the return shipping document. Include it inside the delivery for the "just in case" approach or keep a PDF version on file should the customer contact you for a return. There's no extra charge to generate a return waybill, you're only invoiced if it's used.Reference FieldsOne back-end perk you may not know about is that OnTrac can sort your invoice by the reference number. Depending on how you handle billing, a reference-sorted invoice could save you time.But you don't have to get bogged down with numbers. The reference field is limited only by your creativity and can be used for anything: order numbers, promotional codes, your URL, you name it. It's a great way to add to the label. Take time to explore WebOnTrac and its features. You’ll be pleasantly surprised (and so will your customers).#####Need WebOnTrac help? Call 877.225.6837 or mailto:firstname.lastname@example.org. Don't have a WebOnTrac login? Getting one is easy and FREE.Curious about how OnTrac stacks up? View our shipping rate comparison.
It is so frustrating when the customer you shipped something to doesn't think the package is there. You've gone to the trouble to ship it overnight. You packaged it up, scheduled a pickup and tracked it all the way there. Your customer can't find it, doesn't think it was delivered and now she's mad at YOU!
Wouldn't it be wonderful if you could easily see who signed for the package so you could tell your customer? Well, now you can with OnTrac. As an OnTrac customer, you can sign up for our online shipping software, WebOnTrac. It's free and allows you to print shipping labels, view shipments and other reports and manage your address book - all online.
And now, you can also see the signature of the person who signed for the package. When you send a shipment and mark it signature required, a free service from OnTrac, we'll post the signature of the person who signed for the package online with the details of the shipment. All you need to do is log into your account, click on view shipment, select the package and the actual signature appears at the bottom of the screen (see image below).
It's that simple and you can tell your customer who signed for the package at their location. For more information, visit ontrac.com.
Look for a new contest coming at the end of January!
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