OnTrac Named Best Regional Transportation Partner by Newegg at the 2018 Eggie Awards

Posted on Jan 24, 2018 11:40:55 AM

OnTrac was named the Best Regional Transportation Partner by Newegg at the 14th annual Eggie Awards gala. Newegg, the leading electronics-focused e-retailer in the United States, hosts the Eggie Awards gala each year at the Consumer Electronics Show (CES.) This year, the event took place on Thursday, January 11, 2018 at the Omnia Nightclub at Caesars Palace in Las Vegas, Nevada.

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A way for the company to recognize contributions from partners, vendors and customers, Newegg awarded a total of 43 Eggies to those companies who contributed to their success in 2017. The Eggie awards range from various areas of focus, like marketing, customer service, innovation, etc. and the winners come from multiple industries, such as logistics, technology, gaming, and finance. For the full list of all 2018 Eggie Award winners, please click here.

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Newegg CEO Danny Lee quoted by BusinessWire says, “The 2017 calendar year was one of strong growth, most notably our global expansion into more than 50 countries. Scaling our business internationally at such a rapid pace would not have been possible without valuable contributions from our many partners. Last night’s Eggie Awards gala was a celebration of those achievements, and a great way to kick off what we expect to be a similarly productive new year.”

 

“Newegg is a valuable partner and OnTrac is honored to work with this group of innovators each day,” said Laura Peterson, vice president of marketing and public relations for OnTrac. “The Eggies is the icing on the cake and a great way for everyone to come together and support one another. We are extremely fortunate to be recognized as a top partner for Newegg and look forward to our growing partnership in the future.”

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Topics: newegg, Award, transportation, Best Regional Transportation Partner, Eggies Awards Gala

A Sound Shipping Strategy and a Dependable Partner Can Set You Up for Success

Posted on Jan 11, 2018 10:03:25 AM

Today’s consumers choose who to buy from based on their overall customer experience. As an eCommerce company, having the lowest price or best product no longer guarantees a sale. Consumers thoroughly research and compare a variety of products, retailers, reviews, shipping services and delivery options before they buy. 

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Many eCommerce store owners either dismiss shipping as unimportant, don’t spend enough time thinking through their strategy, or willfully avoid it altogether due to its complexity. Yet, without a good shipping strategy, you could end up with an unprofitable business. Even once you have a good strategy, choosing the wrong shipping partner could affect you negatively in a number of ways.

According to an eCommerce survey by MetaPack, 96% of shoppers said a positive delivery experience would encourage them to shop with a retailer again. In addition, over half (59%) of consumers have not completed an order because delivery was too expensive, and 86% of the same shoppers want a fast delivery.

Selecting a sound shipping strategy and a dependable partner can improve your business. Incorporating a regional carrier into your existing shipping workflow can save you time and money, which is exactly what consumers are looking at retailers for.

A Third Party Logistics Company, Cerasis, refers to regional carriers in a recent article as “package delivery companies that are usually more personal, flexible, and responsive than national carriers and offer shipping advantages within a targeted geographic area.”

Regional carriers, like OnTrac, can oftentimes offer more flexible and competitive options, which address specific customer needs that the National Carriers might not be able to accommodate. Also, with lower operating costs and the shipping advantages of targeting a specific geographic region, regional carriers can pass that savings on to you.

Additionally Cerasis includes that these savings can add up to as much as 10% to 40% lower than the base rates of the National Carriers. Also, with lower fees and fewer surcharges than National Carriers, OnTrac can boost your bottom line.

For a customized rate quote, click here.

Topics: shipping rates, partnership, eCommerce, shipping companies, fewer fees, lower rates, shipping strategy

OnTrac Expands by 800,000 Square Feet in 2017

Posted on Dec 31, 2017 2:10:00 PM

2017 was a year of growth for OnTrac. With the opening of three new facilities across the Western United States, OnTrac has added nearly 800,000 square feet of additional warehouse space. OnTrac employees were joined by customers and the local Chamber of Commerce at each event for a celebration, ribbon cutting ceremony and facility tours.

In April 2017, OnTrac celebrated the grand opening of their second facility in Phoenix, Arizona and their third facility statewide. The second Phoenix location is over double in square footage to the first Phoenix facility. OnTrac General Manager Matthew Fagnano spoke to the company’s healthy growth plans by explaining that, “The Phoenix facility is designed to be an expandable system in terms of the material handling, which will allow OnTrac to continue to service the needs of the West Valley and grow with the community.” With over 200,000 square feet, OnTrac is planning the expansions well in advance for this Phoenix facility with an eye towards the future.

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In June 2017, OnTrac welcomed to the public their biggest facility yet in Fontana, California. The nearly 600,000 square foot facility is over five times the size of the two previous OnTrac facilities in nearby Ontario. Laura Peterson, vice president of public relations and marketing says, “This facility is important to us. Not only is it our newest facility.  It is also our largest at just under 600,000 square feet. We have improved our square footage by five or six times and we've tripled the number of employees. And more exciting is that within the next year we plan on fully automating this building, which I believe will make us the first regional carrier to have a fully automated facility.” Being fully automated will give the facility the ability to move 35,000 packages an hour. By processing packages faster and minimizing time in the facility, the packages can be loaded and arrive at their destination faster.

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The last Grand Opening of 2017 was in Vancouver, Washington. The Vancouver facility was built from the ground up and doubled in size from the previous facility. With over 160,000 square feet and roughly 60 employees, it is the largest presence OnTrac has had in the Northwest so far. This facility services the southwest Washington and Portland, Oregon area. The Vancouver facility is the second facility located in the state of Washington and is one of about 30 facilities throughout the OnTrac service region.

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OnTrac has grown to become a top choice for e-commerce and companies looking to speed up parcel distribution without the cost of express shipping. The additional square footage that these three facilities provides, allows OnTrac to continue to keep the promise of On Time Delivery for Less.

 

Topics: Grand Opening

Digging into DIM Weight Pricing and Changes for 2018

Posted on Dec 12, 2017 12:14:20 PM

While parcel dimensional weight and pricing have become standard practice in the shipping industry, the changes and increases in DIM charges are increasingly becoming a factor of concern for many shippers and their bottom line.

To some who may not be as familiar, DIM can appear to be just another way for carriers to squeeze more money out of shippers. However, DIM weight pricing can be advantageous and an overall simpler approach to calculating the cost of your packages with the carrier of your choice. 

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What is DIM Weight?

Dimensional weight reflects package density, which is the amount of space a package occupies in relation to its actual weight. A recent article in Cerasis defines parcel dimensional weight as the calculation of a package’s “volumized” weight, otherwise known as its cubic weight. The motivation behind the implementation of DIM weight came as a result of lost opportunities for carriers derived from shippers sending low-weight packages in big bulky boxes with excess packing. Therefore, carriers calculate the volume of a shipment and divide it by a parcel dimensional weight factor, which varies for each carrier.

As a shipper, you still want to know the package’s actual weight as the actual weight is compared to the DIM weight and the higher of the two is what the carrier will use when determining shipping costs.
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Benefits of DIM Weight

The DIM weight model requires shippers to be more effective with how they package their own goods. By right-sizing your packaging, you can protect your items and potentially save money on shipping supplies and materials. Also, by making sure their packages take up as little space as possible, these businesses get better at planning and more accurately forecasting shipping budgets. With a simplification of shipping costs comes a simplified budget too.

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Calculating Costs

As a shipper, it is wise to do your research to find the carrier that will partner with you on all of your needs and budgets. Each carrier will have different terms of service and options of billing. Also, each carrier’s dimensional weight divisor will vary.

To determine the dimensional weight, multiply the package length by the width by the height, in inches. The result is the cubic size of the package. For most National Carriers, the DIM weight divisor factor for domestic or ground shipments is 139. Regional Carrier OnTrac offers a dimensional weight factor of 166.

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EXAMPLE: Using 10-inches for the width, 10 inches for the height and 10 inches for the length.

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Changes to DIM Weight

Potentially one of the most impactful changes for 2018 comes with the announcement that FedEx will begin applying a dimensional weight (DIM) factor of 139 to all SmartPost packages, effective January 22, 2018. The change will align FedEx Express, Ground and SmartPost with that of UPS SurePost and UPS daily rates for all U.S. domestic services.

Looking at the chart below, furnished by PARCEL, while reviewing the examples shown, can help illustrate the impact of this change. Consider the following three SmartPost packages, all rated using the non-discounted FedEx SmartPost rates for Zone 5. The examples compare the 2017 non-dimensionalized rate to the 2018 dimensionalized rate.

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The percentage cost increase is significant and illustrates how changes to DIM pricing are often more impactful than other changes. As it pertains to DIM Weight factors, this is one instance where greater is better. OnTrac offers a greater DIM weight divisor than national carriers, as well as, fewer fees and lower surcharges which can help keep costs in check and boost your bottom line.

Click HERE for further information on how OnTrac compares to the national carriers.

 

Topics: DIM Weight, dimensional weighing

OnTrac Ranked as 12th for Fastest Growing Company and Privately Held Company in Arizona

Posted on Dec 11, 2017 11:23:07 AM

OnTrac received the high honor as the 12th Fastest Growing Company as well as the 12th Ranked Privately Held Company. Both distinctions were part of the annual Arizona Corporate Excellence (ACE) awards put on by the Phoenix Business Journal. The recognition event took place on Thursday, November 2, 2017 at the Scottsdale Center for the Arts. The event brought together the largest private companies in Arizona that together generate revenues of over $15 billion per year, employ over 40,000 employees throughout the state, and over 56,000 employees worldwide.

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The ACE awards is a nomination-based program that ranks by 2016 revenue and further company information such as the number of local and company-wide employees, a company profile, professional bio for the top local executive and the year that company was founded locally. Based on this information along with company interviews and further research by accounting firm CliftonLarsonAllen, the top private companies list is created. The goal of the ACE awards is to develop a sense of knowledge-sharing and community among private companies in Arizona and provide a means for executives at all levels to expand their professional networks.

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OnTrac Chief Financial Officer Thomas Fischer said, “I look forward to OnTrac’s participation in the annual ACE awards. Attending the event and seeing the talent and innovation that is developing in my backyard is very exciting. We are honored to be on the list.”ACE_36.jpg

In additional to receiving recognition at the 2017 ACE awards, OnTrac has received two additional awards this fall. Transport Topics ranks the 100 largest for-hire carriers in North America, which OnTrac ranked number 5 among the top package/courier carriers and tied for number 56 for all sectors. Companies operating in the United States and Canada are ranked on the basis of annual revenue. Additionally, OnTrac was ranked as 41 at the 2017 Chandler 100 event, which ranks the top 100 business located in Chandler, Arizona.12.11.17 Chandler 100_OnTrac Ranked 41.jpg

To view the full list of the Arizona Corporate Excellence award winners, please click here.

Topics: Awards, Award, ACE, Chandler 100, Phoenix Business Journal

OnTrac Surpasses Goal with 9,192 Can Donation to St. Vincent de Paul

Posted on Nov 22, 2017 9:14:27 AM

 

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OnTrac surpassed their company goal of donating 5,000 cans of food to the 10th annual 102.5 KNIX Million Can Crusade. The Valley’s biggest canned food drive supports St. Vincent de Paul in their efforts to feed hungry families this holiday season across the greater Phoenix area. In addition to the canned food donation from OnTrac, the logistics company also donated $1,500 at the event kickoff, which is equivalent to 15,000 cans of food. In total, OnTrac donated 24,192 cans of food.

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In time for Thanksgiving, 102.5 KNIX announced on Wednesday, November 22, 2017 that the goal of collecting one million cans was reached. A grand total of 2,376,063 cans were donated and will fill St. Vincent de Paul’s community food pantries. From there, the cans will be placed into food boxes and delivered to hungry families throughout the Valley.

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“All of us at St. Vincent de Paul are so blessed to have partners like OnTrac that allow us to help so many people in our community, especially during the holiday season,” says Shannon Clancy, associate executive director and chief philanthropy officer from St. Vincent de Paul. “Each dollar and can of food donated not only provides hungry families with the food they need, but also lets them know that they are not alone in their moment of need. We are grateful to our friends at OnTrac who demonstrate the kindness, love and generosity of this community that cares. Thank you, OnTrac, for all that you make possible for those in need all year long.”

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Topics: Million Can Crusade, Charity, OnTrac Delivering Hope, Donation, Canned Food Drive, 102.5 KNIX

Customer Service Week Recap

Posted on Nov 17, 2017 12:00:00 AM

Customer Service Week is internationally celebrated, and recognizes the importance of customer service, and the people who serve and support customers on a daily basis. Celebrating Customer Service Week provides a unique opportunity to celebrate the important role that customer service plays in each and every organization. Customer Service Week is celebrated annually during the first week of October, and provides a great opportunity to boost morale, motivation and team work.

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On Monday October 2nd, OnTrac Customer Care transformed into a magical Disney wonderland. With themes ranging from Moana to Indiana Jones, OnTrac Customer Service Week provided many team building activities to boost morale as we head into the holiday season.

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The week started off with OnTrac’s Annual Customer Service ping pong tournament, which continued throughout the week. This friendly competition takes place every year during Customer Service Week, and helps bring some friendly competition and teamwork. The OnTrac Customer Care Department was also able to participate in Mad Hatter croquet, an Under the Sea scavenger hunt, and even a pie in the face contest.

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OnTrac Customer Service Week came to an end with a fun Disney dress up day where OnTrac employees got to come to work dressed as their favorite Disney character. The day ended with a delicious Matterhorn BBQ, along with a raffle ticket drawing for some fun prizes. OnTrac recognizes the valuable work customer care provides everyday, honoring them with customer service Week is one of the few ways to say thank you for the dedication and excellent service they provide.

 

Topics: Customer Appreciation, Customer Service

OnTrac Donates $1,500 to the 10th Annual 102.5 KNIX Million Can Crusade

Posted on Nov 2, 2017 3:47:17 PM

OnTrac Million Can Crusade Check Presentation (2).jpgFrom left to right: OnTrac Public Relations Manager Katrina Fox, OnTrac General Manager Paul Garcia, 102.5 Morning Show Co-host Ben Campbell, OnTrac Marketing Specialist Alessandra Zucker, 102.5 Morning Show Co-host Tim Hattrick, and 102.5 Morning Show Co-host Brooke Hoover.

OnTrac joins the 10th annual 102.5 KNIX Million Can Crusade kickoff event with a check for a $1,500 donation to St. Vincent de Paul, which is equivalent to 15,000 cans of food. The Million Can Crusade, in its tenth year, has received support from OnTrac for seven consecutive years since 2011. The goal for 2017, as it has been every year, is to collect one million cans of non-perishable food for St. Vincent de Paul to feed hungry families during the holiday season.

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In previous years, OnTrac has contributed to the one million canned food goal by creating a friendly competition among employees at the corporate office in Chandler, Arizona. This year, OnTrac is expanding the competition to include the two Valley facilities in Phoenix. If at least 5,000 cans are collected by OnTrac, the employees will be rewarded with an office celebration for all three Valley locations. The department with the most cans collected will receive the Golden Can Award. Last year, the corporate office alone collected 6,323 cans of food plus a monetary donation of $1,500, which equaled over 20,000 cans of food in total. With the help of the Phoenix facilities, OnTrac hopes that not only will they meet their goal, but also that KNIX and St. Vincent de Paul will meet their goal too. The community plays a big part in helping KNIX and St. Vincent de Paul reach their goal. There are multiple locations set up that KNIX will be stationed at to collect donations. Click here for a list of all locations.

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OnTrac Vice President of Marketing and Public Relations Laura Peterson says, “November is a very exciting time for the OnTrac corporate office because we look forward to being a part of the Million Can Crusade every year. By adding all Valley employees this year, we are hoping to surpass the OnTrac donation of 6,323 cans of food from last year. Joining forces allows us to make a bigger impact and it is such a special thing to be able to help less families go hungry during the holidays.”

OnTrac Million Can Crusade Check Presentation (3).jpgOnTrac Marketing Specialist Alessandra Zucker is presenting a donation check of $1,500 to (left) 102.5 Morning Show Co-host Ben Campbell and (right) 102.5 Morning Show Co-host Tim Hattrick. 

In addition to the donation to St. Vincent de Paul, OnTrac is a proud supporter of giving back to the communities where employees live and serve. Since 2014, OnTrac has given monetary donations of $79,124 to a variety of charities within their eight-state footprint. Some of these great causes include the Treasure House Phoenix, Tyrann Mathieu Foundation, United Ostomy Association of American, Habitat for Humanity, North American Nature Photography Association, Salvation Army, and Red Cross. To learn more about OnTrac’s charitable giving, please visit our website by clicking here.

Topics: Million Can Crusade, Delivering Hope, St. Vincent de Paul, Charity, Donation, Canned Food Drive, Check Presentation, 102.5 KNIX

It's Coming... A Better Tracking Experience!

Posted on Oct 23, 2017 12:12:29 PM

 

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At OnTrac, we are consistently working hard to improve our user experience for our customers and a better tracking experience is right around the corner. Some of the features and enhancements that will improve the quality of our real-time package tracking system are as follows.

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  • Additional exception scans will be offered through the new tracking system in order to offer our customers a greater visibility and to keep you better informed of any updates to your delivery.
  • An easy and quick way to check the movement of your package through the new progress indicator as it travels to the final destination.
  • Status code descriptions have been redefined to make it easy-to-read along with additional status code details for the latest OnTrac tracking event for your package.
  • Faster service through quick access to delivery actions based on the current status.
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Check back for updates and additional details at ontrac.com!

Topics: tracking packages, track a package, Customer Service, new tracking experience, updates, new feature

OnTrac Plans for the Rapidly Growing Future with New Material Handling Systems Technologies

Posted on Oct 13, 2017 11:38:12 AM

OnTrac has witnessed continuous growth in package volumes and that growth has driven the need to take the Material Handling Systems (MHS) to the next level. Today, OnTrac leases fifty-two properties with over four million square feet in use.

During the past year, OnTrac has grown into three new facilities within the company’s eight-state service region and is continuing to grow into an average of five new lease negotiations a year over the next 11 years.

Based on growth trends, facilities are designed to be expandable systems in terms of material handling. OnTrac can sort the packages for today, and have plenty of room to handle additional packages in the future.

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OnTrac Director of Facilities and Material Handling Systems Jim Brownlow says, “We are excited about what the future has in store and look forward to enhancing our customers experience through technology.”


Over the last five years, OnTrac has had 39 MHS projects involving 28 facilities. These projects have involved the use of manual systems that require human intervention when making sortation decisions. These manual systems have been effective in increasing the company’s throughput so that OnTrac can maintain an on-time network and properly service customers. OnTrac has now reached the point in throughput needs to utilize technology for package sortation decisions that increase speed and continue to meet customer’s needs. One technology that will be utilized is the newly in-house developed OnTrac barcode technology that pulls out all relevant delivery information from the barcode to make sortation decisions. This will not only increase throughput, but will also put OnTrac in position to make dynamic routing decisions to further enhance service levels in facilities and throughout the whole network. OnTrac will also have much more detailed package tracking information for packages that go through these systems.

Topics: material handling system, Company Growth, Technology, Barcode Technology