OnTrac Surpasses Goal with 9,192 Can Donation to St. Vincent de Paul

Posted on Nov 22, 2017 9:14:27 AM

 

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OnTrac surpassed their company goal of donating 5,000 cans of food to the 10th annual 102.5 KNIX Million Can Crusade. The Valley’s biggest canned food drive supports St. Vincent de Paul in their efforts to feed hungry families this holiday season across the greater Phoenix area. In addition to the canned food donation from OnTrac, the logistics company also donated $1,500 at the event kickoff, which is equivalent to 15,000 cans of food. In total, OnTrac donated 24,192 cans of food.

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In time for Thanksgiving, 102.5 KNIX announced on Wednesday, November 22, 2017 that the goal of collecting one million cans was reached. A grand total of 2,376,063 cans were donated and will fill St. Vincent de Paul’s community food pantries. From there, the cans will be placed into food boxes and delivered to hungry families throughout the Valley.

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“All of us at St. Vincent de Paul are so blessed to have partners like OnTrac that allow us to help so many people in our community, especially during the holiday season,” says Shannon Clancy, associate executive director and chief philanthropy officer from St. Vincent de Paul. “Each dollar and can of food donated not only provides hungry families with the food they need, but also lets them know that they are not alone in their moment of need. We are grateful to our friends at OnTrac who demonstrate the kindness, love and generosity of this community that cares. Thank you, OnTrac, for all that you make possible for those in need all year long.”

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Topics: 102.5 KNIX, Million Can Crusade, Canned Food Drive, OnTrac Delivering Hope, Donation, Charity

Customer Service Week Recap

Posted on Nov 17, 2017 12:00:00 AM

Customer Service Week is internationally celebrated, and recognizes the importance of customer service, and the people who serve and support customers on a daily basis. Celebrating Customer Service Week provides a unique opportunity to celebrate the important role that customer service plays in each and every organization. Customer Service Week is celebrated annually during the first week of October, and provides a great opportunity to boost morale, motivation and team work.

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On Monday October 2nd, OnTrac Customer Care transformed into a magical Disney wonderland. With themes ranging from Moana to Indiana Jones, OnTrac Customer Service Week provided many team building activities to boost morale as we head into the holiday season.

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The week started off with OnTrac’s Annual Customer Service ping pong tournament, which continued throughout the week. This friendly competition takes place every year during Customer Service Week, and helps bring some friendly competition and teamwork. The OnTrac Customer Care Department was also able to participate in Mad Hatter croquet, an Under the Sea scavenger hunt, and even a pie in the face contest.

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OnTrac Customer Service Week came to an end with a fun Disney dress up day where OnTrac employees got to come to work dressed as their favorite Disney character. The day ended with a delicious Matterhorn BBQ, along with a raffle ticket drawing for some fun prizes. OnTrac recognizes the valuable work customer care provides everyday, honoring them with customer service Week is one of the few ways to say thank you for the dedication and excellent service they provide.

 

Topics: Customer Appreciation, Customer Service

OnTrac Donates $1,500 to the 10th Annual 102.5 KNIX Million Can Crusade

Posted on Nov 2, 2017 3:47:17 PM

OnTrac Million Can Crusade Check Presentation (2).jpgFrom left to right: OnTrac Public Relations Manager Katrina Fox, OnTrac General Manager Paul Garcia, 102.5 Morning Show Co-host Ben Campbell, OnTrac Marketing Specialist Alessandra Zucker, 102.5 Morning Show Co-host Tim Hattrick, and 102.5 Morning Show Co-host Brooke Hoover.

OnTrac joins the 10th annual 102.5 KNIX Million Can Crusade kickoff event with a check for a $1,500 donation to St. Vincent de Paul, which is equivalent to 15,000 cans of food. The Million Can Crusade, in its tenth year, has received support from OnTrac for seven consecutive years since 2011. The goal for 2017, as it has been every year, is to collect one million cans of non-perishable food for St. Vincent de Paul to feed hungry families during the holiday season.

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In previous years, OnTrac has contributed to the one million canned food goal by creating a friendly competition among employees at the corporate office in Chandler, Arizona. This year, OnTrac is expanding the competition to include the two Valley facilities in Phoenix. If at least 5,000 cans are collected by OnTrac, the employees will be rewarded with an office celebration for all three Valley locations. The department with the most cans collected will receive the Golden Can Award. Last year, the corporate office alone collected 6,323 cans of food plus a monetary donation of $1,500, which equaled over 20,000 cans of food in total. With the help of the Phoenix facilities, OnTrac hopes that not only will they meet their goal, but also that KNIX and St. Vincent de Paul will meet their goal too. The community plays a big part in helping KNIX and St. Vincent de Paul reach their goal. There are multiple locations set up that KNIX will be stationed at to collect donations. Click here for a list of all locations.

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OnTrac Vice President of Marketing and Public Relations Laura Peterson says, “November is a very exciting time for the OnTrac corporate office because we look forward to being a part of the Million Can Crusade every year. By adding all Valley employees this year, we are hoping to surpass the OnTrac donation of 6,323 cans of food from last year. Joining forces allows us to make a bigger impact and it is such a special thing to be able to help less families go hungry during the holidays.”

OnTrac Million Can Crusade Check Presentation (3).jpgOnTrac Marketing Specialist Alessandra Zucker is presenting a donation check of $1,500 to (left) 102.5 Morning Show Co-host Ben Campbell and (right) 102.5 Morning Show Co-host Tim Hattrick. 

In addition to the donation to St. Vincent de Paul, OnTrac is a proud supporter of giving back to the communities where employees live and serve. Since 2014, OnTrac has given monetary donations of $79,124 to a variety of charities within their eight-state footprint. Some of these great causes include the Treasure House Phoenix, Tyrann Mathieu Foundation, United Ostomy Association of American, Habitat for Humanity, North American Nature Photography Association, Salvation Army, and Red Cross. To learn more about OnTrac’s charitable giving, please visit our website by clicking here.

Topics: Million Can Crusade, 102.5 KNIX, Delivering Hope, Charity, St. Vincent de Paul, Canned Food Drive, Donation, Check Presentation

It's Coming... A Better Tracking Experience!

Posted on Oct 23, 2017 12:12:29 PM

 

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At OnTrac, we are consistently working hard to improve our user experience for our customers and a better tracking experience is right around the corner. Some of the features and enhancements that will improve the quality of our real-time package tracking system are as follows.

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  • Additional exception scans will be offered through the new tracking system in order to offer our customers a greater visibility and to keep you better informed of any updates to your delivery.
  • An easy and quick way to check the movement of your package through the new progress indicator as it travels to the final destination.
  • Status code descriptions have been redefined to make it easy-to-read along with additional status code details for the latest OnTrac tracking event for your package.
  • Faster service through quick access to delivery actions based on the current status.
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Check back for updates and additional details at ontrac.com!

Topics: tracking packages, Customer Service, new tracking experience, track a package, updates, new feature

OnTrac Plans for the Rapidly Growing Future with New Material Handling Systems Technologies

Posted on Oct 13, 2017 11:38:12 AM

OnTrac has witnessed continuous growth in package volumes and that growth has driven the need to take the Material Handling Systems (MHS) to the next level. Today, OnTrac leases fifty-two properties with over four million square feet in use.

During the past year, OnTrac has grown into three new facilities within the company’s eight-state service region and is continuing to grow into an average of five new lease negotiations a year over the next 11 years.

Based on growth trends, facilities are designed to be expandable systems in terms of material handling. OnTrac can sort the packages for today, and have plenty of room to handle additional packages in the future.

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OnTrac Director of Facilities and Material Handling Systems Jim Brownlow says, “We are excited about what the future has in store and look forward to enhancing our customers experience through technology.”


Over the last five years, OnTrac has had 39 MHS projects involving 28 facilities. These projects have involved the use of manual systems that require human intervention when making sortation decisions. These manual systems have been effective in increasing the company’s throughput so that OnTrac can maintain an on-time network and properly service customers. OnTrac has now reached the point in throughput needs to utilize technology for package sortation decisions that increase speed and continue to meet customer’s needs. One technology that will be utilized is the newly in-house developed OnTrac barcode technology that pulls out all relevant delivery information from the barcode to make sortation decisions. This will not only increase throughput, but will also put OnTrac in position to make dynamic routing decisions to further enhance service levels in facilities and throughout the whole network. OnTrac will also have much more detailed package tracking information for packages that go through these systems.

Topics: Technology, Company Growth, material handling system, Barcode Technology

OnTrac to Immediately Hire 711 Jobs Company Wide

Posted on Oct 9, 2017 11:30:54 AM

OnTrac is recruiting for over 700 positions throughout the entire company. Due to the influx of packages caused by the growing e-commerce market, OnTrac needs to increase their workforce at all company locations to ensure quick deliveries and safe handling. The workforce at OnTrac has grown by sixteen percent year-over-year from 2015 to 2016, which is a direct reflection of the net annual sales increase of over 18% during the same time period. OnTrac leases over four million square feet total and this past year has opened three new facilities.

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OnTrac is looking for a wide variety of roles. Package handler, corporate account manager, operations leadership, administrative assistant, hiring recruiter, and customer service are among some of the full-time and part-time positions that OnTrac is currently hiring for throughout their eight-state service region of California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. The majority of available positions are for part-time operational support roles, like package handlers, with full-time growth potential. These positions are available at all OnTrac facilities with a variety of flexible shifts throughout the day and week.

Specifically for part-time employees, OnTrac offers multiple advantages to their employees. One being Teledoc, which is a telehealth company that provides on-demand remote medical care through mobile devices, the internet, and video. Prescriptions are also available via Teledoc. Another advantage is the compensation program that OnTrac offers, which is standard across all facilities and impacts the employee’s first 48 months of employment. During this time, the employee will receive routine raises every six months. Hourly pay and holiday pay can vary from facility to facility. Full-time OnTrac positions include full benefits. Part-time positions in California and Arizona include paid sick time. Another great advantage to working with OnTrac in any role is the ability for career advancement. OnTrac takes pride in the company culture that has promoted package handlers to top management.


Human Resources and Recruiting Director Mary Kay Handley says, “The amount of growth that OnTrac has seen in the past couple of years has been outstanding. We are planning for the future with the increase of warehouse square footage, which has directly impacted our workforce and allowed for us to expand rapidly.

To search available career opportunities, please go to www.ontrac.com/careers.asp and apply online.

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Topics: Employees, OnTrac Careers, Package Handler, Part-Time Jobs, Permanent Postions, Full-Time Jobs, Hiring

OnTrac Chief Financial Officer Thomas Fischer Presented at Colliers International’s 2017 National Industrial Conference

Posted on Oct 7, 2017 7:00:00 AM

 

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OnTrac Chief Financial Officer Thomas Fischer represented OnTrac at the Colliers International’s 2017 National Industrial Conference. Fischer was hand-picked by Colliers International’s President of Brokerage Services USA and National Director of Industrial USA Dwight Hotchkiss to participate as a thought leader in the supply chain and logistics industry at the Occupier Panel on Tuesday, September 26, 2017. The conference took place in La Jolla, California at Estancia La Jolla Hotel, 9700 N Torrey Pines Road, San Diego, CA 92037. With the conference theme of Engineering Connections, the panel presentation discussed the topics of supply chain strategies, the impact of the commerce related occupier demand on market rental rates and “Big Box” availability within major industrial markets throughout the U.S., and the role of automation, while also giving attendees techniques to help build their professional and personal lives.

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Photography by Garrett Richardson Photography by Garrett Richardson
Photography by Garrett Richardson 

Moderated by Colliers’ International’s Head of Supply Chain and Logistics Consulting Gregory Healy, the panel included Macy’s Director of Real Estate Jason Williams, Gordon Foodservice Senior Manager of Real Estate Bill Casey, and Daltile/Mohawk Industries Senior Director of Real Estate Marc Morisseau in addition to Fischer. The panel presented to a total of 500 real estate professionals from around the world. With Fischer’s expertise, he was able to share advice to the crowd of brokers based on his own experiences from his 18-year tenure with OnTrac. Fischer has successfully collaborated in expanding the next day product into the OnTrac eight-state footprint of California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho. Today, OnTrac leases 52 properties with over 4 million square feet in use. Presently, OnTrac will average five new lease negotiations a year over the next 11 years.

Photography by Garrett Richardson  Photography by Garrett Richardson

Photography by Garrett Richardson 


Colliers International Senior Vice President John Kovaleski said, “The Colliers Industrial Conference was greatly enhanced because of Tom’s active participation and first-hand knowledge of the constantly changing supply chain and logistics industry. Colliers International is both privileged and very grateful to be able to provide real-time strategic commercial real estate services, solutions, transaction and portfolio management on behalf of OnTrac.”


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Fischer is a graduate of Iowa State University, a member of the American Institute of Certified Public Accountants, the Arizona and Iowa Societies of Certified Public Accountants and the Phoenix CEO-CFO Group. Thomas was awarded 2013 CFO of the Year for the Private Company Category of the Financial Executives International (FEI) Arizona Chapter.

Topics: Tom Fischer, Collers International, National Industrial Conference, Panel Presentation

OnTrac Employees Deliver Hope by Volunteerism and Backpack Drive in 2017

Posted on Oct 6, 2017 3:39:27 PM

OnTrac delivered hope to multiple causes and non-profit organizations in 2017 by donating time and school supplies. Through a facility-lead volunteer program, employees were able to participate at community giveback programs including Feed My Starving Children, Relay For Life, San Diego Coastkeeper and Surfrider Beach Clean, Bakersfield Animal Shelter, and Northwest Harvest, in addition to other programs in the OnTrac eight state service region. More recently, clothing and household items were donated to the victims of the multiple hurricanes through the Salvation Army. Over 300 volunteer hours were donated by OnTrac employees.

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During the summer months, employees donated school supplies and packed backpacks for students throughout school districts in Arizona, California, Colorado, Idaho, Minnesota, Nebraska, Nevada, Oregon, South Dakota, Utah and Washington. 1,000 backpacks were delivered in total to 34 school districts and charities, and several “get to know you” postcards were sent back to OnTrac filled out by the students who received them. The school districts who received these backpacks were chosen based on their proximity to the local OnTrac facility within their city.

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OnTrac Vice President of Marketing and Public Relations Laura Peterson says, “Helping others is an important company-wide initiative that brings OnTrac together as Team Delivering Hope. Corporate philanthropy allows OnTrac to connect with the community and with each other. We feel extremely fortunate as a company to be able to donate over $30,000 year-to-date through various give-back programs.”

“We feel extremely fortunate as a company to be able to donate over $30,000 year-to-date through various give-back programs.”
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The school districts and charities that were impacted by Team Delivering Hope are listed below.

  • American Cancer Society
  • Bakersfield Animal Shelter
  • Bakersfield City School District
  • Campbell Union School District
  • Chandler Unified School District
  • City Light Shelter of Women and Children
  • Clark County School District
  • Colorado Springs Rescue Mission
  • Compton Unified School District
  • Council Bluffs School District
  • Denver Public School District
  • Feed My Starving Children
  • Fontana Unified School District
  • Fremont School District
  • Fresno Unified School District
  • Fridley Public School District
  • Granite School District
  • Jefferson County Public Schools
  • Kent School District
  • Los Angeles Unified School District
  • Los Angeles Unified School District
  • Monterery Peninsula Unified School District
  • New Brighton School District
  • Northwest Harvest
  • Petaluma City School District
  • Robla School District
  • Roosevelt School District
  • Salvation Army
  • San Diego Coastkeeper and Surfrider Beach Clean
  • San Diego Unified School District
  • Santa Ana Unified School District
  • Santa Maria Unified School District
  • Santa Maria Valley Humane Society
  • Second Harvest Food Bank
  • South San Francisco School District
  • St. Vincent de Paul
  • Stockton Unified School District
  • Sunnyside Unified School District
  • Treasure House Phoenix
  • Tyrann Mathieu Foundation
  • United Ostomy Association of America, Inc.
  • Vallejo School District
  • Vancouver School District
  • Visalia Unified School District
  • Washoe County

Topics: Delivering Hope, Philanthropy, Give Back, volunteer

OnTrac Vice President Mark Magill to Present at Parcel Forum

Posted on Sep 18, 2017 10:51:13 AM

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OnTrac Vice President of Business Development Mark Magill will be representing the parcel logistics company at Parcel Forum during a conference presentation on Tuesday, September 19, 2017. The presentation will be focusing on the topic of “How Shield HealthCare Improved Delivery by Using Regional Carriers.” Shield HealthCare Director of Purchasing Jeff Lichtenstein will be representing Shield HealthCare and sharing the company’s experience of partnering with OnTrac for over 20 years.


“Many Fortune 500 companies are using a multi-carrier strategy,” says Magill. “The amount of available technology, the positive impact on the bottom line and maintaining a great service experience make it a no brainer.” mark_magill.jpg


For the past 15 years, Parcel Forum has been bringing together a large group of transportation professionals who are responsible for the shipping, distribution and delivery of parcel-sized packages. Attendees will leave the presentation with a clear understanding of what a regional carrier is, their role in supply chain and logistics planning, the benefits of using a regional carrier, and how to incorporate them into plans without disruption. In addition, Lichtenstein will provide real-life shipping examples and strategies. 

Read the Press Release

Topics: Parcel Forum, Mark Magill, OnTrac News, OnTrac Presentation

Third Ribbon Cutting Celebration for OnTrac in 2017 Marks Expansion in the Northwest

Posted on Aug 28, 2017 12:53:00 PM

On Thursday, August 24, 2017, OnTrac employees were joined by customers, the Greater Vancouver Chamber of Commerce, business partners and the Vancouver community for a celebration lunch, a ribbon cutting ceremony and facility tours. The new facility services the southwest Washington and Portland, Oregon area. The Vancouver facility is the second facility located in the state of Washington and is one of about 30 facilities throughout the OnTrac service region. 

OnTrac Vancouver General Manager Tony Franz says, “Vancouver is designed to be an expandable system in terms of material handling. With this facility, we’re injecting packages into four satellite facilities in Oregon and we've built for the future. We can sort the packages we have today, but have plenty of room to handle additional packages.”

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At the company’s newest facility, there are 35 dock doors compared to the 13 dock doors in the previous facility. In addition, 4,000 packages an hour travel through this facility and OnTrac has the potential to process 7,000 per hour once there is the need to expand. OnTrac has invested multi-million dollars since 2015 on material handling systems and engineering in order to process packages faster and minimize the time in the facility for their customers.

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Facility expansion yields employee growth. With this new facility, OnTrac has grown to almost 60 employees and is still hiring today. OnTrac has over 2,700 employees company-wide working in operations and administrative positions, and a delivery network comprised of over 4,000 owner operators. As peak season approaches, OnTrac will be hiring additional sorters to manage the influx of holiday shipping. Currently at the Vancouver facility, OnTrac is hiring part-time AM Package Handlers, a Corporate Account Manager and a full-time Hostler. For more information and to apply, please go to www.ontrac.com/careers.

 

Topics: Grand Opening