It's Coming... A Better Tracking Experience!

Posted on Oct 23, 2017 12:12:29 PM

 

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At OnTrac, we are consistently working hard to improve our user experience for our customers and a better tracking experience is right around the corner. Some of the features and enhancements that will improve the quality of our real-time package tracking system are as follows.

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  • Additional exception scans will be offered through the new tracking system in order to offer our customers a greater visibility and to keep you better informed of any updates to your delivery.
  • An easy and quick way to check the movement of your package through the new progress indicator as it travels to the final destination.
  • Status code descriptions have been redefined to make it easy-to-read along with additional status code details for the latest OnTrac tracking event for your package.
  • Faster service through quick access to delivery actions based on the current status.
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Check back for updates and additional details at ontrac.com!

Topics: tracking packages, track a package, Customer Service, new tracking experience, updates, new feature

OnTrac Plans for the Rapidly Growing Future with New Material Handling Systems Technologies

Posted on Oct 13, 2017 11:38:12 AM

OnTrac has witnessed continuous growth in package volumes and that growth has driven the need to take the Material Handling Systems (MHS) to the next level. Today, OnTrac leases fifty-two properties with over four million square feet in use.

During the past year, OnTrac has grown into three new facilities within the company’s eight-state service region and is continuing to grow into an average of five new lease negotiations a year over the next 11 years.

Based on growth trends, facilities are designed to be expandable systems in terms of material handling. OnTrac can sort the packages for today, and have plenty of room to handle additional packages in the future.

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OnTrac Director of Facilities and Material Handling Systems Jim Brownlow says, “We are excited about what the future has in store and look forward to enhancing our customers experience through technology.”


Over the last five years, OnTrac has had 39 MHS projects involving 28 facilities. These projects have involved the use of manual systems that require human intervention when making sortation decisions. These manual systems have been effective in increasing the company’s throughput so that OnTrac can maintain an on-time network and properly service customers. OnTrac has now reached the point in throughput needs to utilize technology for package sortation decisions that increase speed and continue to meet customer’s needs. One technology that will be utilized is the newly in-house developed OnTrac barcode technology that pulls out all relevant delivery information from the barcode to make sortation decisions. This will not only increase throughput, but will also put OnTrac in position to make dynamic routing decisions to further enhance service levels in facilities and throughout the whole network. OnTrac will also have much more detailed package tracking information for packages that go through these systems.

Topics: material handling system, Company Growth, Technology, Barcode Technology

OnTrac to Immediately Hire 711 Jobs Company Wide

Posted on Oct 9, 2017 11:30:54 AM

OnTrac is recruiting for over 700 positions throughout the entire company. Due to the influx of packages caused by the growing e-commerce market, OnTrac needs to increase their workforce at all company locations to ensure quick deliveries and safe handling. The workforce at OnTrac has grown by sixteen percent year-over-year from 2015 to 2016, which is a direct reflection of the net annual sales increase of over 18% during the same time period. OnTrac leases over four million square feet total and this past year has opened three new facilities.

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OnTrac is looking for a wide variety of roles. Package handler, corporate account manager, operations leadership, administrative assistant, hiring recruiter, and customer service are among some of the full-time and part-time positions that OnTrac is currently hiring for throughout their eight-state service region of California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. The majority of available positions are for part-time operational support roles, like package handlers, with full-time growth potential. These positions are available at all OnTrac facilities with a variety of flexible shifts throughout the day and week.

Specifically for part-time employees, OnTrac offers multiple advantages to their employees. One being Teledoc, which is a telehealth company that provides on-demand remote medical care through mobile devices, the internet, and video. Prescriptions are also available via Teledoc. Another advantage is the compensation program that OnTrac offers, which is standard across all facilities and impacts the employee’s first 48 months of employment. During this time, the employee will receive routine raises every six months. Hourly pay and holiday pay can vary from facility to facility. Full-time OnTrac positions include full benefits. Part-time positions in California and Arizona include paid sick time. Another great advantage to working with OnTrac in any role is the ability for career advancement. OnTrac takes pride in the company culture that has promoted package handlers to top management.


Human Resources and Recruiting Director Mary Kay Handley says, “The amount of growth that OnTrac has seen in the past couple of years has been outstanding. We are planning for the future with the increase of warehouse square footage, which has directly impacted our workforce and allowed for us to expand rapidly.

To search available career opportunities, please go to www.ontrac.com/careers.asp and apply online.

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Topics: OnTrac Careers, Package Handler, Employees, Permanent Postions, Part-Time Jobs, Hiring, Full-Time Jobs

OnTrac Chief Financial Officer Thomas Fischer Presented at Colliers International’s 2017 National Industrial Conference

Posted on Oct 7, 2017 7:00:00 AM

 

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OnTrac Chief Financial Officer Thomas Fischer represented OnTrac at the Colliers International’s 2017 National Industrial Conference. Fischer was hand-picked by Colliers International’s President of Brokerage Services USA and National Director of Industrial USA Dwight Hotchkiss to participate as a thought leader in the supply chain and logistics industry at the Occupier Panel on Tuesday, September 26, 2017. The conference took place in La Jolla, California at Estancia La Jolla Hotel, 9700 N Torrey Pines Road, San Diego, CA 92037. With the conference theme of Engineering Connections, the panel presentation discussed the topics of supply chain strategies, the impact of the commerce related occupier demand on market rental rates and “Big Box” availability within major industrial markets throughout the U.S., and the role of automation, while also giving attendees techniques to help build their professional and personal lives.

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Photography by Garrett Richardson Photography by Garrett Richardson
Photography by Garrett Richardson 

Moderated by Colliers’ International’s Head of Supply Chain and Logistics Consulting Gregory Healy, the panel included Macy’s Director of Real Estate Jason Williams, Gordon Foodservice Senior Manager of Real Estate Bill Casey, and Daltile/Mohawk Industries Senior Director of Real Estate Marc Morisseau in addition to Fischer. The panel presented to a total of 500 real estate professionals from around the world. With Fischer’s expertise, he was able to share advice to the crowd of brokers based on his own experiences from his 18-year tenure with OnTrac. Fischer has successfully collaborated in expanding the next day product into the OnTrac eight-state footprint of California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho. Today, OnTrac leases 52 properties with over 4 million square feet in use. Presently, OnTrac will average five new lease negotiations a year over the next 11 years.

Photography by Garrett Richardson  Photography by Garrett Richardson

Photography by Garrett Richardson 


Colliers International Senior Vice President John Kovaleski said, “The Colliers Industrial Conference was greatly enhanced because of Tom’s active participation and first-hand knowledge of the constantly changing supply chain and logistics industry. Colliers International is both privileged and very grateful to be able to provide real-time strategic commercial real estate services, solutions, transaction and portfolio management on behalf of OnTrac.”


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Fischer is a graduate of Iowa State University, a member of the American Institute of Certified Public Accountants, the Arizona and Iowa Societies of Certified Public Accountants and the Phoenix CEO-CFO Group. Thomas was awarded 2013 CFO of the Year for the Private Company Category of the Financial Executives International (FEI) Arizona Chapter.

Topics: Tom Fischer, Collers International, National Industrial Conference, Panel Presentation

OnTrac Employees Deliver Hope by Volunteerism and Backpack Drive in 2017

Posted on Oct 6, 2017 3:39:27 PM

OnTrac delivered hope to multiple causes and non-profit organizations in 2017 by donating time and school supplies. Through a facility-lead volunteer program, employees were able to participate at community giveback programs including Feed My Starving Children, Relay For Life, San Diego Coastkeeper and Surfrider Beach Clean, Bakersfield Animal Shelter, and Northwest Harvest, in addition to other programs in the OnTrac eight state service region. More recently, clothing and household items were donated to the victims of the multiple hurricanes through the Salvation Army. Over 300 volunteer hours were donated by OnTrac employees.

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During the summer months, employees donated school supplies and packed backpacks for students throughout school districts in Arizona, California, Colorado, Idaho, Minnesota, Nebraska, Nevada, Oregon, South Dakota, Utah and Washington. 1,000 backpacks were delivered in total to 34 school districts and charities, and several “get to know you” postcards were sent back to OnTrac filled out by the students who received them. The school districts who received these backpacks were chosen based on their proximity to the local OnTrac facility within their city.

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OnTrac Vice President of Marketing and Public Relations Laura Peterson says, “Helping others is an important company-wide initiative that brings OnTrac together as Team Delivering Hope. Corporate philanthropy allows OnTrac to connect with the community and with each other. We feel extremely fortunate as a company to be able to donate over $30,000 year-to-date through various give-back programs.”

“We feel extremely fortunate as a company to be able to donate over $30,000 year-to-date through various give-back programs.”
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The school districts and charities that were impacted by Team Delivering Hope are listed below.

  • American Cancer Society
  • Bakersfield Animal Shelter
  • Bakersfield City School District
  • Campbell Union School District
  • Chandler Unified School District
  • City Light Shelter of Women and Children
  • Clark County School District
  • Colorado Springs Rescue Mission
  • Compton Unified School District
  • Council Bluffs School District
  • Denver Public School District
  • Feed My Starving Children
  • Fontana Unified School District
  • Fremont School District
  • Fresno Unified School District
  • Fridley Public School District
  • Granite School District
  • Jefferson County Public Schools
  • Kent School District
  • Los Angeles Unified School District
  • Los Angeles Unified School District
  • Monterery Peninsula Unified School District
  • New Brighton School District
  • Northwest Harvest
  • Petaluma City School District
  • Robla School District
  • Roosevelt School District
  • Salvation Army
  • San Diego Coastkeeper and Surfrider Beach Clean
  • San Diego Unified School District
  • Santa Ana Unified School District
  • Santa Maria Unified School District
  • Santa Maria Valley Humane Society
  • Second Harvest Food Bank
  • South San Francisco School District
  • St. Vincent de Paul
  • Stockton Unified School District
  • Sunnyside Unified School District
  • Treasure House Phoenix
  • Tyrann Mathieu Foundation
  • United Ostomy Association of America, Inc.
  • Vallejo School District
  • Vancouver School District
  • Visalia Unified School District
  • Washoe County

Topics: Delivering Hope, Give Back, volunteer, Philanthropy

OnTrac Vice President Mark Magill to Present at Parcel Forum

Posted on Sep 18, 2017 10:51:13 AM

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OnTrac Vice President of Business Development Mark Magill will be representing the parcel logistics company at Parcel Forum during a conference presentation on Tuesday, September 19, 2017. The presentation will be focusing on the topic of “How Shield HealthCare Improved Delivery by Using Regional Carriers.” Shield HealthCare Director of Purchasing Jeff Lichtenstein will be representing Shield HealthCare and sharing the company’s experience of partnering with OnTrac for over 20 years.


“Many Fortune 500 companies are using a multi-carrier strategy,” says Magill. “The amount of available technology, the positive impact on the bottom line and maintaining a great service experience make it a no brainer.” mark_magill.jpg


For the past 15 years, Parcel Forum has been bringing together a large group of transportation professionals who are responsible for the shipping, distribution and delivery of parcel-sized packages. Attendees will leave the presentation with a clear understanding of what a regional carrier is, their role in supply chain and logistics planning, the benefits of using a regional carrier, and how to incorporate them into plans without disruption. In addition, Lichtenstein will provide real-life shipping examples and strategies. 

Read the Press Release

Topics: Mark Magill, OnTrac News, OnTrac Presentation, Parcel Forum

Third Ribbon Cutting Celebration for OnTrac in 2017 Marks Expansion in the Northwest

Posted on Aug 28, 2017 12:53:00 PM

On Thursday, August 24, 2017, OnTrac employees were joined by customers, the Greater Vancouver Chamber of Commerce, business partners and the Vancouver community for a celebration lunch, a ribbon cutting ceremony and facility tours. The new facility services the southwest Washington and Portland, Oregon area. The Vancouver facility is the second facility located in the state of Washington and is one of about 30 facilities throughout the OnTrac service region. 

OnTrac Vancouver General Manager Tony Franz says, “Vancouver is designed to be an expandable system in terms of material handling. With this facility, we’re injecting packages into four satellite facilities in Oregon and we've built for the future. We can sort the packages we have today, but have plenty of room to handle additional packages.”

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At the company’s newest facility, there are 35 dock doors compared to the 13 dock doors in the previous facility. In addition, 4,000 packages an hour travel through this facility and OnTrac has the potential to process 7,000 per hour once there is the need to expand. OnTrac has invested multi-million dollars since 2015 on material handling systems and engineering in order to process packages faster and minimize the time in the facility for their customers.

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Facility expansion yields employee growth. With this new facility, OnTrac has grown to almost 60 employees and is still hiring today. OnTrac has over 2,700 employees company-wide working in operations and administrative positions, and a delivery network comprised of over 4,000 owner operators. As peak season approaches, OnTrac will be hiring additional sorters to manage the influx of holiday shipping. Currently at the Vancouver facility, OnTrac is hiring part-time AM Package Handlers, a Corporate Account Manager and a full-time Hostler. For more information and to apply, please go to www.ontrac.com/careers.

 

Topics: Grand Opening

AB&R® and OnTrac Partnership

Posted on Aug 17, 2017 2:30:20 PM

Blog post written and provided by AB&R

Back in June, AB&R® and OnTrac formed a strategic partnership to address issues in mobility, and package tracking. Since that time both teams have worked tirelessly on developing a solution to tackle these problems. It started off with the AB&R® services team performing a System Requirements Design Study (SRDS) to understand where the pit falls were and what solutions were viable. Once they discussed the results of the SRDS with OnTrac it was easy to narrow down the areas of improvement to 5 specific points.

  • Application responsiveness – Improve touch capabilities.
  • Better use of color – Create a more visually appealing application that’s easier to navigate.
  • More effective data transmission – Reduce screen load times and prevent data loss.
  • Ability to rearrange routes – Allow drivers to custom build routes making it easier to add on-call pickups.
  • Google Maps integration with turn by turn navigation – Ensure address accuracy and increase route speed.

Applying these solutions would increase delivery rates, decrease data errors, and improve overall ROI.

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Upgrading OnTrac’s Scanners

Outdated, clunky scanners were a problem area for OnTrac. Fading displays, aging processors, poor touch response, etc. meant they were due for an upgrade. The TC75 rugged mobile computer wasthe perfect fit. These sleek devices with their 4.7″ High Definition displays and dual mode capacitive touch will handle a stylus, bare finger, or gloved finger. This upgrade knocked out the first two improvement points and gave OnTrac a powerful device to handle future software upgrades.

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Making the Switch to Android™

One reason AB&R® and OnTrac chose the TC75 computers was that they were Android™ enabled. The Android™ operating system (OS) provides a low-cost open-source platform that’s easily customizable. This openness appeals to many businesses that are now choosing to migrate to Android™ over other operating systems. Another big driver for the switch from Windows was Android’s Snackbar feature. Snackbar is a pop-up notification function on the bottom of the screen. It contains a message and a call-to-action. Drivers can receive “On call” alerts for pickups that are near their route. They have the option to respond to it immediately or ignore it until later. Snackbar notifications do not prohibit users from continuing normal app use without a response and it shifts the app screen up so there are no buttons covered. A big plus when a driver is trying to finish a task.

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Finalizing the Functionality

Once OnTrac had the perfect devices and the best OS for the job, AB&R®’s team of programmers were able to develop the final three pieces to the puzzle. The new, more effective data transmission software caches information offline so when devices aren’t connected to the internet data won’t be lost. Cache storage clears itself as soon as an internet connection is restored and the data is sent to a database. Turn by turn navigation allows them to deliver goods more efficiently and keeps them out of heavily trafficked routes.

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Customer Spotlight with Shield HealthCare

Posted on Aug 1, 2017 2:07:05 PM

During the month of August, OnTrac is featuring Shield HealthCare, an industry leader in at home medical care. For over 50 years, Shield Healthcare has been serving those with a need for disposable medical products live comfortably at home. Shield HealthCare is dedicated to understanding the needs of their customers and offer supplies for incontinence, ostomy, urology, diabetes and much more.

Shield HealthCare services a very specific type of customer. Offering a wide range of quality medical supplies and exceptional customer service, they are committed to providing their customers with better solutions for independent living.

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Shield HealthCare ensures discreet delivery for the customers, and for the last 20 years, they have partnered with OnTrac to make that possible. Shield HealthCare Corporate Distribution Manager Chris Jones says, “As businesses we have grown together and strengthened our relationship. Our partnership with OnTrac is key to this success, our customer service agents quote 3-5 business days for delivery, 98% of the time OnTrac delivers the very next day.” Shield HealthCare’s mission is to serve the medical supply needs of patients at home with excellence, compassion, and exceptional service.

Topics: Customer Spotlight, Shield Healthcare

Delivering Hope with Shield HealthCare

Posted on Jul 25, 2017 4:16:58 PM

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Since 1957, Shield HealthCare has been an industry leader in at home medical care and supplies. Providing everything from first aid, to ostomy, delivered right to the customer’s door. Shield HealthCare customers rely heavily on their medical supplies, and that is why for the last 20 years Shield HealthCare has partnered with OnTrac. Their mission is to serve the medical supply needs to patients at home with excellence, compassion and exceptional service.

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The strive for compassion and exceptional service has lead Shield HealthCare and OnTrac to team up yet again. During the month of August the Delivering Hope with Shield HealthCare photo contest will take place on social media. The photo contest is set to inspire and encouraging those living with a chronic illness or a disability to show the world that living with a chronic illness cannot stop you from living your life the way you want to.

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OnTrac and Shield HealthCare will host a social media photo contest starting August 1st through August 15th. From this contest, OnTrac and Shield HealthCare will create hope and empowerment for individuals with a chronic illness or a disability by encouraging them to show how they live their life. Together with Shield HealthCare and Laura from @OstomyLife, OnTrac is encouraging anyone living with a chronic illness or disability to share their story.

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If you are living with a chronic illness or a disability, we encourage you to share a photo with us of something that you never thought would be possible. When the photo contest concludes, three winners will be selected at random to receive a $100 gift card. In addition to the contest winners, OnTrac will donate $1 per entry to the United Ostomy Association of America, Inc. Together we can support each other by providing inspiration, resources, and connections! There is no purchase necessary to enter or win. Contestants will enter by submitting photos via our social media channels. Contestants must include #DeliveringHope and #OnTracContest in photo caption to be eligible to win.

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This contest is open only to legal U.S. residents within the continental United States, over the age of 18. Employees and contractors of OnTrac are not eligible to win, but may enter the contest. Void where prohibited by law. Contestants residing in those areas where the contest is void may participate in the contest but may not win any prizes.

 Disclosing the chronic illness is not necessary to enter or win the contest. At a minimum only hashtags are required to be included in the photo description. All photos submitted will be public as well as the name of the person submitting the photo.

Topics: OnTrac Contest, Customer Spotlight, Shield Healthcare