Customer Service Week Recap

Posted on Oct 25, 2016 2:40:06 PM

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Customer Service Week is an international celebration that recognizes the people who serve and support customers on a daily basis. In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

Customer Service Week provides a unique opportunity for service and support professionals around the globe to share in a celebration of the important role that customer service plays in every organization.

At OnTrac, we value our employees for their dedication, loyalty, and hard work every day. To show our appreciation for Customer Service Week this year, we incorporated several events for OnTrac Customer Care agents to participate in during their breaks throughout the week. The activities featured a sports twist to the national theme of “Service Champions.”

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Each day at the OnTrac Corporate Office, a different sport was showcased with hosted activities, crafts, and treats that went along with the day’s theme.

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The themes for the week included the following:

  • Monday: Tennis
  • Tuesday: Baseball
  • Wednesday: Football
  • Thursday: Basketball
  • Friday: Who’s Your Champion?

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The week began with the OnTrac Annual Customer Service Ping Pong Tournament. This popular event of friendly competition helped motivate company teamwork and boost morale. It is definitely a favorite activity of employees every year. There were several other events that Customer Care agents were able to get involved in during their breaks including an outdoor dunk tank, a Champion Avenue crafting station, and even a team oriented egg race.

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During the week, raffle tickets were distributed to each Customer Care representative to reward them for their participation in the day’s activities. Overall, there was excellent involvement in dressing up and spreading the excitement of why working at OnTrac is second to none.

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On the final day of the week, OnTrac hosted a BBQ for the entire Corporate Office along with a prize drawing for the raffle tickets that were earned during the week. OnTrac is proud to recognize our fantastic employees for being the best at what they do day in and day out.

Topics: OnTrac, Celebration, Support, Employees, Sports, Appreciation, Customer Service

OnTrac International Celebrates 20 Years

Posted on Sep 23, 2016 11:44:08 AM

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On April 8th, 2016 OnTrac International celebrated a major milestone of 20 years as a strong and successful business.

OnTrac International began as Express Messenger International on April 8th, 1996, as one of three divisions under Express Messenger, Inc. located in New Brighton, Minnesota. EMI quickly established itself as a dependable and reliable international distributor of mail to more than 240 countries worldwide.

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The division was started by Blaine Fyksen. On that first day of April 8th, there were only four employees. Within six months the Portland office was opened. Today, there are 17 employees all with an impressive length of service. The newest on staff having been with the company for three years.

 

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On the 20th Anniversary the group celebrated by taking time to share a meal with both current and now retired employees, laughed over memories and enjoyed cake.

The future looks bright for OnTrac International. They have continued to grow throughout the years with outstanding shipping results. Last year, the division distributed over 58 million packages!

The team is consistently improving efficiencies to stay competitive, maintain strong client relationships, build up their sales team, and discover growth opportunities where OnTrac already has the infrastructure.

Congratulations on all of your successes OnTrac International!

Topics: OnTrac International, OnTrac, OnTrac Team, Success, Anniversary, Celebration, OnTrac News, Industry News