Reduce Transit Time and Shipping Spending with OnTrac

Posted on Jul 1, 2014 2:06:00 PM

As eCommerce sales continue to rise, OnTrac remains in a position to save its customers time in transit and boost their bottom line.

It’s no secret that faster time in transit is the key to keeping businesses competitive – the largest online retailers are able to get products delivered quickly, setting an industry standard and giving customers high expectations for their online shopping experience. They want their ecommerce orders delivered as fast as possible, for as cheap as possible.

According to a recent comScore study, at least 42% of online shoppers reported abandoning their shopping carts because of delivery timing estimates. Two-thirds of shoppers choose the most inexpensive shipping option, more than 40% expect to see the availability of 2-to-3 day delivery and nearly a third want the option to choose overnight shipping. A third of shoppers said they most often choose to pay a fee for faster delivery.

In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered.

With OnTrac, consumers notice a reduction in both transit time and shipping expenses. As a regional carrier, the company utilizes its regional hub-and-spoke model to provide next-day delivery at Ground rates to more than 60 million consumers in the eight Western States.

In the more than 20 years OnTrac has been in the business, the company has come to know just how important the need for speed is, but they also recognize the need for a great customer experience, as well.

That’s why we provide all the same characteristics people have come to expect of their delivery companies – tracking, software integration, live help and an intuitive, easy-to-use website.

If you have any questions about our service, or are looking to get started with OnTrac, simply call our Customer Service number at 800.334.5000 or visit our Welcome Center at



Topics: competitive advantages, online delivery, ground rates, online shopping, fees, eCommerce, comScore, free shipping, faster time in transit, Time in Transit, save a transit day, OnTrac Shipping, deliveries, lowest cost shipping, fewer fees

Streamline your Shipping Process with OnTrac

Posted on Jul 1, 2014 2:05:00 PM

What is a Multi-Carrier Software Provider?

Multi-Carrier Software Providers

help to make shipping efficient by planning and executing shipment deliveries across the supply chain. With one source to manage all shipping vendors, users can build custom rules based on rates and time in transit; helping to reduce costs and offering a better customer experience.  

We are proud of our partnerships with the most popular Multi-Carrier Software Providers , who support certified OnTrac Shipping Modules. For a complete list of the OnTrac supported shipping modules please visit

If you are not currently utilizing a Multi-Carrier Software we encourage you to investigate your options. The holidays are just around the corner, adding in a shipping software solution NOW will make peak season easier to manage.  

OnTrac Vice President of Business Development Mark Magill noted that guaranteed next-day delivery at Ground rates to Zone 4 destinations that are 500-600 miles from your distribution center means that next peak season, when Christmas is on a Thursday, a regional parcel carrier can pick your shipments up on Tuesday December 23 and deliver them on Christmas Eve, just as they do the other 249 shipping days of the year.

This will happen even if the pick-up point is in Boston and your customer is located in Washington, DC. In fact, to enhance their service offering (and your customer experience), some large regional parcel carriers are even providing Sunday (Ground) pickups with Monday delivery!

This will be especially helpful in years when there are fewer shipping days between Thanksgiving and Christmas. (Keep in mind that in 2013, there were 17 shipping days in that time period and this year there will still only be 18).

It is time to start planning for the upcoming holiday season. By adding Regional Carriers and a Multi-Carrier Software solution to your operation, efficiencies will be improved and cost will be reduced.


Topics: regional parcel carriers, multi carrier shipping software, competitive advantages, regional carriers, tracking packages, Ground Shipping, software

Implement a Regional Carrier into your Shipping Workflow with Ease

Posted on Feb 15, 2013 1:34:00 PM

By Mark Magill

Regular readers of this column know the many benefits of adding regional parcel carriers to their carrier mix. Not only can a shipper significantly reduce their shipping spend, get faster time in transit (including next day delivery at Ground Rates, but they can also increase their productivity by taking advantage of the later pick up times that regional parcel carriers routinely offer. But what does it require to implement a regional carrier, and is it worth the effort? By speaking with a representative of your local carrier, you will discover that it is a surprisingly easy undertaking.

Any change in your business will necessitate some degree of planning, time, and even expense. So you should always perform your due diligence in finding out what implementing a regional carrier will require. One of the most effective methods for doing that is to ask for a list of referrals from your local regional carrier. Ideally, they should come from a company in your industry who has been shipping with that particular regional carrier for some length of time. In addition to asking them how they implemented the regional carrier, ask them what specific benefits compelled them to make the change. You may be surprised at what you learn.

OnTrac Line Haul

A step by step process for engaging the regional carrier should include providing them with few months of shipping data including package weights pieces per delivery stop and the five-digit delivery ZIP Code information for your shipments. This would enable the regional carrier to determine the true cost of servicing your account and enable them to be the most aggressive in their rate proposal. This cost to serve model is the same one that the national carriers use. When doing your analysis, be sure to include the savings your company would reap by being able to downgrade the shipping mode from Air Express to Ground service in Zone 4 delivery points where the regional carriers can deliver next day at Ground rates over 500 miles from their origin. The savings from this portion of your business can be especially significant. When you have completed the analysis based on the rates that the regional carrier is offering, it should be fairly easy to create a cost/ benefit analysis based on any soft costs you may incur and competitive advantages you receive.

The next step would be to determine how you will process your shipments. A regional carrier of any significant size has their own internally created shipping software that they would gladly supply along with a thermal label printer. But if you are a large shipper you are probably already using multi-carrier shipping software of some kind. The larger regional carriers often have shipping modules for those software providers or if need be can have generic modules created. (if they already do have modules, it is the closest thing to "plug and play" in the parcel shipping IT world). The regional carriers can also directly integrate with your own homegrown legacy system, via API, ODBC or even integrate with the very largest TMS systems.

OnTrac conveyor systems

Finally, having an available dock door is an issue that sometimes arises. The flexibility that is the hallmark of regional carriers can usually alleviate this issue. Since these carriers are by definition regional, they operate in a geographical space that allows them to provide later pick up times. Rather than having a dock door dedicated to them, they can arrange a pull time that occurs after the national carriers have already picked up.

Since DHL pulled out of the domestic shipping market four years ago, there has been a definite need for alternatives to the national carriers. In any industry, a limited number of choices does not best serve the market. It may be well worth your while to investigate the reduced expense and competitive advantages that the regional parcel carriers provide. Adding them to your carrier mix may be much easier than you think!

Topics: regional parcel carriers, multi carrier shipping software, competitive advantages, ground rates, national carriers