Reduce Transit Time and Shipping Spending with OnTrac

Posted on Jul 1, 2014 2:06:00 PM

As eCommerce sales continue to rise, OnTrac remains in a position to save its customers time in transit and boost their bottom line.

It’s no secret that faster time in transit is the key to keeping businesses competitive – the largest online retailers are able to get products delivered quickly, setting an industry standard and giving customers high expectations for their online shopping experience. They want their ecommerce orders delivered as fast as possible, for as cheap as possible.

According to a recent comScore study, at least 42% of online shoppers reported abandoning their shopping carts because of delivery timing estimates. Two-thirds of shoppers choose the most inexpensive shipping option, more than 40% expect to see the availability of 2-to-3 day delivery and nearly a third want the option to choose overnight shipping. A third of shoppers said they most often choose to pay a fee for faster delivery.

In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered.

With OnTrac, consumers notice a reduction in both transit time and shipping expenses. As a regional carrier, the company utilizes its regional hub-and-spoke model to provide next-day delivery at Ground rates to more than 60 million consumers in the eight Western States.

In the more than 20 years OnTrac has been in the business, the company has come to know just how important the need for speed is, but they also recognize the need for a great customer experience, as well.

That’s why we provide all the same characteristics people have come to expect of their delivery companies – tracking, software integration, live help and an intuitive, easy-to-use website.

If you have any questions about our service, or are looking to get started with OnTrac, simply call our Customer Service number at 800.334.5000 or visit our Welcome Center at



Topics: competitive advantages, online delivery, ground rates, online shopping, fees, eCommerce, comScore, free shipping, faster time in transit, Time in Transit, save a transit day, OnTrac Shipping, deliveries, lowest cost shipping, fewer fees

Logistics & Online Shopping Experience [Infographic]

Posted on Jun 28, 2012 12:56:00 PM

To some, patience is a virtue, or a way of life. It keeps them calm and allows them to manage the day-to-day more effectively.

To others, waiting is a hassle, and a waste of time.

Having to wait doesn’t fit everyone’s schedule, and in a world where timing is everything, assuming a customers' patience could be costing you in more ways than you think. Online shopping is supposed to be convenient, and consumers are expecting to be able to navigate fast and effectively.

It’s the main reason people are closing out instead of checking out, or abandoning their carts.

According to a recent month-long comScore study of 3,100 respondents, each of whom were required to have made at least 2 online purchases within a 3 month period, online shoppers are for the most part satisfied, but there is definitely room for improvement.

The study also stressed the importance of logistics in the customer satisfaction equation. For instance: when comparison shopping, consumers often value shipping costs at the same weight as the actual price of the product. You may offer free shipping, but speed is just as important: 38% of shoppers want their purchases faster, and 33% of those surveyed were willing to pay a nominal fee for expedited shipping.

To learn more about how integrating a regional carrier like OnTrac into your logistics network can save you time and money, while keeping your customers happy, view the infographic below:

Download the original study: What Factors Influence the Online Shopping Experience?

Topics: infographic, OnTrac Ground, online shopping, eCommerce, comScore, OnTrac