Customer Service Week Recap

Posted on Nov 17, 2017 12:00:00 AM

Customer Service Week is internationally celebrated, and recognizes the importance of customer service, and the people who serve and support customers on a daily basis. Celebrating Customer Service Week provides a unique opportunity to celebrate the important role that customer service plays in each and every organization. Customer Service Week is celebrated annually during the first week of October, and provides a great opportunity to boost morale, motivation and team work.


On Monday October 2nd, OnTrac Customer Care transformed into a magical Disney wonderland. With themes ranging from Moana to Indiana Jones, OnTrac Customer Service Week provided many team building activities to boost morale as we head into the holiday season.



The week started off with OnTrac’s Annual Customer Service ping pong tournament, which continued throughout the week. This friendly competition takes place every year during Customer Service Week, and helps bring some friendly competition and teamwork. The OnTrac Customer Care Department was also able to participate in Mad Hatter croquet, an Under the Sea scavenger hunt, and even a pie in the face contest.


OnTrac Customer Service Week came to an end with a fun Disney dress up day where OnTrac employees got to come to work dressed as their favorite Disney character. The day ended with a delicious Matterhorn BBQ, along with a raffle ticket drawing for some fun prizes. OnTrac recognizes the valuable work customer care provides everyday, honoring them with customer service Week is one of the few ways to say thank you for the dedication and excellent service they provide.


Topics: Customer Appreciation, Customer Service

OnTrac Makes Sweet Deliveries Today for National Donut Day

Posted on Jun 3, 2016 3:11:18 PM


As we tie up the week we’re not only celebrating it being Friday, but we are also celebrating National Donut Day by delivering donuts to randomly selected customers. OnTrac coordinated delicious deliveries to be sent in each of our service areas: California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. Some of the customers who received a surprise delivery included The Honest Company, Isagenix, Amway, Byram Healthcare, Tire Rack, Benco Dental, Bootworld and many others.


National Donut Day started in 1938 and was created by The Salvation Army to fund the organization’s social causes. This day honors the Salvation Army “Lassies” of WWI. They were the organization’s volunteers who were sent to Europe during this time to hand out these delicious fried morsels to boost troops morale and to provide a link to home and family.


OnTrac created a social media campaign to go along with National Donut Day; capturing all donut deliveries sent to customers and sharing the photos to our social media pages on Facebook, Twitter, LinkedIn and Instagram. We created the hashtag #OnTracDelivery to go along with the popular hashtag #NationalDonutDay so our social media followers can stay updated on the sweet deliveries made throughout our service region.


National Donut Day History was retrieved from here and here.


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Topics: OnTrac Customers, National Doughnut Day, OnTrac Delivery, Customer Appreciation, Social Media Campaign