A Sound Shipping Strategy and a Dependable Partner Can Set You Up for Success

Posted on Jan 11, 2018 10:03:25 AM

Today’s consumers choose who to buy from based on their overall customer experience. As an eCommerce company, having the lowest price or best product no longer guarantees a sale. Consumers thoroughly research and compare a variety of products, retailers, reviews, shipping services and delivery options before they buy. 

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Many eCommerce store owners either dismiss shipping as unimportant, don’t spend enough time thinking through their strategy, or willfully avoid it altogether due to its complexity. Yet, without a good shipping strategy, you could end up with an unprofitable business. Even once you have a good strategy, choosing the wrong shipping partner could affect you negatively in a number of ways.

According to an eCommerce survey by MetaPack, 96% of shoppers said a positive delivery experience would encourage them to shop with a retailer again. In addition, over half (59%) of consumers have not completed an order because delivery was too expensive, and 86% of the same shoppers want a fast delivery.

Selecting a sound shipping strategy and a dependable partner can improve your business. Incorporating a regional carrier into your existing shipping workflow can save you time and money, which is exactly what consumers are looking at retailers for.

A Third Party Logistics Company, Cerasis, refers to regional carriers in a recent article as “package delivery companies that are usually more personal, flexible, and responsive than national carriers and offer shipping advantages within a targeted geographic area.”

Regional carriers, like OnTrac, can oftentimes offer more flexible and competitive options, which address specific customer needs that the National Carriers might not be able to accommodate. Also, with lower operating costs and the shipping advantages of targeting a specific geographic region, regional carriers can pass that savings on to you.

Additionally Cerasis includes that these savings can add up to as much as 10% to 40% lower than the base rates of the National Carriers. Also, with lower fees and fewer surcharges than National Carriers, OnTrac can boost your bottom line.

For a customized rate quote, click here.

Topics: shipping rates, partnership, eCommerce, shipping companies, fewer fees, lower rates, shipping strategy

Reduce Transit Time and Shipping Spending with OnTrac

Posted on Jul 1, 2014 2:06:00 PM

As eCommerce sales continue to rise, OnTrac remains in a position to save its customers time in transit and boost their bottom line.

It’s no secret that faster time in transit is the key to keeping businesses competitive – the largest online retailers are able to get products delivered quickly, setting an industry standard and giving customers high expectations for their online shopping experience. They want their ecommerce orders delivered as fast as possible, for as cheap as possible.

According to a recent comScore study, at least 42% of online shoppers reported abandoning their shopping carts because of delivery timing estimates. Two-thirds of shoppers choose the most inexpensive shipping option, more than 40% expect to see the availability of 2-to-3 day delivery and nearly a third want the option to choose overnight shipping. A third of shoppers said they most often choose to pay a fee for faster delivery.

In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered.

With OnTrac, consumers notice a reduction in both transit time and shipping expenses. As a regional carrier, the company utilizes its regional hub-and-spoke model to provide next-day delivery at Ground rates to more than 60 million consumers in the eight Western States.

In the more than 20 years OnTrac has been in the business, the company has come to know just how important the need for speed is, but they also recognize the need for a great customer experience, as well.

That’s why we provide all the same characteristics people have come to expect of their delivery companies – tracking, software integration, live help and an intuitive, easy-to-use website.

If you have any questions about our service, or are looking to get started with OnTrac, simply call our Customer Service number at 800.334.5000 or visit our Welcome Center at ontrac.com.



Topics: competitive advantages, online delivery, ground rates, online shopping, fees, eCommerce, comScore, free shipping, faster time in transit, Time in Transit, save a transit day, OnTrac Shipping, deliveries, lowest cost shipping, fewer fees

OnTrac Recognized as Newegg Best New Vendor with “Eggie” Award

Posted on Feb 4, 2013 3:43:00 PM

Phoenix, AZ- (NASDAQ- Jan 24, 2013) – OnTrac today announced that it was awarded the Best New Vendor “Eggie” award by Newegg Inc., the leading electronics-focused e-retailer in the United States, at the 2nd Annual Eggie Awards at the 2013 International Consumer Electronics Show in Las Vegas.  The Eggie, a golden egg trophy, acknowledges the outstanding contributions made by Newegg’s vendor partners in 2012. Presented on January 10, 2013 at XS Nightclub at the Encore Hotel, the Eggies recognized 26 award recipients across 14 categories for supporting Newegg’s continued success.

“This year's Eggie award recipients all made valuable contributions to our business in 2012 and OnTrac is no exception. On behalf of Newegg, I congratulate OnTrac on its Eggie award win and look forward to continuing our successful partnership in 2013,” said Soren Mills, Chief Marketing Officer of Newegg North America.

Eggie Award OnTrac Best New Vendor

OnTrac is the leader in overnight regional package delivery, servicing the seven western states of CA, AZ, NV, OR, WA, UT and CO.  OnTrac became one of Newegg’s shipping carriers last fall to help provide more efficient shipping and faster time in transit for Newegg’s customers.      

“We would like to thank Newegg for presenting us with the Best New Vendor Eggie award. Shipping is a big part of any online business, and we are happy to be able to provide one of our most valued customers, Newegg, with faster delivery times at a lower cost,” Vice President of Marketing, Laura Peterson said.

OnTrac is the fast and affordable way to ship parcels within the Western United States.  By focusing on regional service, it reaches more ground destinations next day, and without the added costs of express shipping.  Founded in 1991 as a division of Express Messenger Systems, Inc., OnTrac celebrates 22 years of on-time delivery, and offers competitive rates, lower fees, and fewer surcharges.

To learn how OnTrac can help your business, visit ontrac.com, call 800.334.5000.

About Newegg Inc.

Newegg Inc. is the leading electronics-focused e-retailer in the United States. It owns and operates Newegg.com and NeweggBusiness.com, and regularly earns industry-leading customer service ratings. Newegg delivers a world-class e-commerce platform and is committed to serving the online technology community, from tech-enthusiasts to small and medium-sized businesses. Both Newegg.com and NeweggBusiness.com feature a comprehensive selection of the latest computer hardware and consumer electronics products, detailed product descriptions and images, as well as how-to information and customer reviews. Newegg Inc. was founded in 2001 and is headquartered in City of Industry, California.

Topics: overnight deliveries, Awards, regional carriers, Service Area, fewer fees, lower rates