OnTrac offers Overnight Shipping to Idaho

Posted on Mar 8, 2013 10:57:00 AM

OnTrac, the largest regional parcel carrier in the United States, is proud to announce the addition of Idaho to their service area.  OnTrac is now offering its faster delivery service to and from the major metropolitan areas of Idaho. The expansion of Idaho grows their service area to 8 states and 60 million consumers.

OnTrac service area Idaho

From Idaho, customers receive next-day delivery to the metro areas of Idaho, Portland, OR, Northern Nevada and Utah, and Washington. They can also enjoy two-day shipping to Arizona, California, Colorado, Las Vegas, NV and Southern Utah. Now shippers have access to more customers in more states with faster transit times. When shipping to Idaho, customers can save a transit day over national carriers. The best part is that overnight deliveries are performed at Ground shipping rates.

"The addition of Idaho to the OnTrac service area means our customers are now able to ship and receive packages from Boise a day faster than they would with the national carriers," said President Robert Humphrey.

ID map resized 600

Adding Idaho comes at a great time for online retailers. With more and more consumers turning to an online retail solution, companies are looking for ways to gain an edge over competitors. Regional carriers, like OnTrac, have a Ground shipping footprint that reaches up to Zone 4 destinations next day.

The competitive rates, fewer fees and lower surcharges from OnTrac are all backed by a Money-Back Service Guarantee. To make it even easier for customers, OnTrac Ground uses the same zones as national carriers, so integrating OnTrac into existing shipping workflows will be seamless.

For more , visit our Overnight Shipping to and from Idaho webpage.

 About OnTrac

OnTrac is the leader in regional, overnight delivery in the 8 western states. By focusing on regional service, OnTrac reaches more Ground destinations next-day without the added costs of express shipping. Founded in 1991 as a division of Express Messenger Systems, Inc., OnTrac celebrates 22 years of on-time delivery, and offers competitive rates, lower fees, and fewer surcharges. OnTrac is a SmartWay Transport Partner. To learn more about OnTrac, visit ontrac.com, or call 1-800-334-5000.

Topics: regional parcel carriers, Idaho, Service Area, overnight delivery, faster

OnTrac is NUTS about our customers!

Posted on Feb 8, 2013 3:22:00 PM

For the employees at Nuts.com, the philosophy is (and always has been) simple: treat customers as you’d like to be treated.

It’s modest and unassuming, but it’s this family owned business’ philosophy, and it’s held up for over 80 years.

 “We continue the family tradition of providing the same superb quality and service as in the past,” Chief Nut Jeff Braverman said. “Our product selection has grown and our marketing strategy has evolved, but our service has stayed the same. When you place and order, we are going to slam dunk it. We’ve stayed true to the philosophy of ‘treat your customers as you want to be treated’ but these days, we let our personality show.” Nuts.com OnTrac Customer Profile

Eighty-four years after Poppy Sol (the company’s first generation nut) opened the Newark Nut Company, selling premium bulk items at the Mulberry Street open air market, Braverman and his cousin David have taken over.

Through the years, the industry has changed—new products have been developed and the demand for a healthy alternative has continued to grow. But as inventory changes, their focus remains the same. 

“We’re customers too,” Braverman said. “When we shop or order something online, we have the same expectations as the people who order products from us. We keep that in mind.”

That means satisfied customers from the time they place an order to the time they receive their shipment, and anyone who has ever ordered from Nuts.com knows exactly what that means.

Their packages are all unique—cardboard, with what looks like jokes, hand written in black sharpie, and deals for every occasion.

“We try to go over the top, but we do it in a professional way,” Braverman said. “Our business is very regimented, but it’s fun and we keep it light.”

And although the name may not imply it, Nuts.com is stocked with much more than cashews and almonds.

“We have a really diverse group of customers, because we have a really diverse group of products,” Braverman said. “We started with nuts and dried fruit and now offer gluten free products and specialty powders. We keep discovering new areas and it keeps things interesting.”

The products sell themselves, but the service is what keeps people coming back.

“When you order something online, you want it fast,” Braverman said. “With food, you want it faster. You want instant gratification. People have come to expect fast shipping. It’s not necessarily that people were clamoring for faster shipping—I think everyone wants it. As a customer, I want it, and it all goes back to the philosophy of treating your customers how you want to be treated.”

Nuts.com OnTrac customer profile

 OnTrac is proud to partner with a company like Nuts.com, offering overnight delivery to six of the seven states in our service area from our Reno, NV location.

“OnTrac’s overnight delivery footprint is amazing,” Braverman said. “It puts the national carriers to shame. And what’s better than forming a partnership with your shipper? There’s synergy. My experience has been so great.”

When the employees at Nuts.com ship with OnTrac, they ship with the confidence that OnTrac will be able to continue their high level of customer service. It is in our ability to provide faster time in transit and keep costs down that keeps customers in our service area satisfied. We are proud to be able to uphold the Nuts.com commitment to quality service from the time it leaves the company’s hands until the time is arrives at a customer’s door.

Topics: Service Area, OnTrac, overnight delivery, faster, Nuts.com

When Free Shipping Is Not Enough!

Posted on Oct 9, 2012 9:25:00 AM

Regional parcel carriers give you the next-day delivery edge!

Last week our Director of Business Operations, Mark Magill, spoke at the Council of Supply Chain Management, where more than 3,000 professionals in logistics and supply chain management met at the Annual Global Conference to learn how to cut supply chain costs, network with colleagues from all over the world, and discover new and innovative supply chain ideas.

Mark MagillHis presentation included information on the online retail industry and gave shippers an idea of what to do when offering free shipping is not enough.

The online retail industry passed the $200 billion mark in the 2011 revenue estimates released last month. Projections show it will grow by another 60 percent in the next five years and cross the $300 billion threshold by 2016. These are staggering figures when you consider that e-Commerce still only comprises about seven percent of retail sales.

This has had a profound impact on the parcel delivery market. An industry once dominated by the commercial segment has been inundated by business to consumer deliveries. At last count, it had exceeded 40 percent of all shipments and it is relentlessly approaching the halfway point. The fiercely competitive e-Commerce landscape has caused free shipping to become an almost standard offering on most websites. This has caused the volume of postal consolidators to spike up sharply because they are the lowest cost shipping method. But what are your alternatives when free shipping is not enough to satisfy the demands of your customers?

The seven to ten day delivery commitment offered by postal consolidators may be a satisfactory option for inexpensive items ordered online (sometimes humorously referred to as “cheap and cheerful’). But what are the realities when your customer is ordering an expensive piece of apparel like a $700 leather jacket? Is it worth the risk of buyer’s remorse with that type of high margin item? And what about the risk of shopping cart abandonment if they need the apparel for a special occasion and balk at the high cost of the express shipping option on your website? These issues become even more critical when dealing with the Generation Y/Millennial consumers who have an expectation of overnight delivery without being willing to pay extra for it.

However, there are viable solutions to these issues in major metropolitan areas of the United States. To gain a sharper insight into these solutions, let’s first examine the term Mega-region.  A Mega-region is a geographical area where a large portion of the U.S. population is concentrated. A good example of this is California. It is home to more than thirty seven million people.  Other examples are the Phoenix Sunbelt, Cascadia (the Seattle/Portland I- 5 corridor), the Front Range of Colorado and the Boston to Washington D.C. Corridor. The population of these Mega-regions totals nearly 200 million consumers and the overwhelming majority of e-Commerce deliveries are shipped to them.

The solution to your faster time in transit requirements are the regional parcel carriers that are located in most Mega-regions. These carriers have a next-day Ground delivery footprint that is much larger than that of UPS and FedEx. They offer guaranteed next-day delivery to Zone 4 destinations as far as 800 miles from point of origin. For example, with a distribution center in Reno, NV, you could provide your customers the option of, not only overnight delivery in Nevada, but overnight shipping from Seattle to Phoenix. The best part about it is these overnight deliveries are performed at Ground rates. This makes free shipping with faster time in transit a much more cost effective advantage to offer to your customers.

OnTrac Service AreaLast year I had an in-depth conversation about online delivery needs with the vice president of a very large e-Commerce company. When I asked him his opinion about regional parcel carriers, he mentioned that the regional carriers should talk about nothing but faster time in transit because it has become such a competitive factor. He wanted me to talk about , or ground shipping in Arizona. The largest Internet retailers are continually raising the bar with faster deliveries. Not every company can afford to locate a distribution center in every state, but every company that wants to remain competitive can strategically place two distribution centers in the most effective locations to take advantage of the faster time in transit that the regional parcel carriers provide. Some of the regional parcel carriers linking those Mega Regions are OnTrac in the seven largest western states, Eastern Connection in the Northeast, Lone Star Overnight in Texas and SpeeDee Delivery in the Midwest.


To learn more about our overnight delivery service, please visit any one of our OnTrac Ground information pages.

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