OnTrac Optimized Driver Routes Cut Cost to Customer, Environment

Posted on Jan 24, 2013 9:59:00 AM

Optimized Driver Routes Cut Cost to Customer, Environment

Ground Shipping Goes Green

At OnTrac, being “green” means more than being able to improve the environment—it means we are willing to. The way we see it, we have a corporate responsibility to do what we can, when we can, to help improve the quality of life for customers in our service area.  

Since the beginning of our business, over 20 years ago, OnTrac has focused not only on faster shipping, but more efficient ways to deliver packages. As a regional carrier, we are a friendlier option than the national carriers. Our focus on overnight shipping and delivery in the seven western states gives our regional hub-and-spoke model the ability to operate entirely on the ground. By keeping our packages on the ground, we keep costs to customers (and the environment) down. We don’t have to support a worldwide infrastructure, and that saves more than money.

But that’s not all we’re doing.OnTrac Recycle

As a part of our plan to promote a greener operation, OnTrac has made it a point to position its facilities and distribution centers in areas that allow us to optimize driver delivery routes. These facilities boost your bottom line and enhance efficiency throughout our network.

The addition of facilities throughout our service area support growth of the overnight package delivery industry and our company, boosting the quickness and efficiency of the ground network.  

Our Menlo Park facility in California services the neighborhoods of Mountain View, Palo Alto, San Mateo, San Bruno, Half Moon Bay, Pacifica, and the San Francisco Airport.

This facility has improved efficiency throughout the Bay Area. By enabling shipments to be distributed closer to their end destination, overnight shipping in California is convenient and cost effective. Twelve dock doors and 50,000 square feet enable the Menlo Park facility to operate with a more rapid parcel throughput rate, and the location puts drivers closer to delivery locations throughout the area, accelerating transit times—in other words, faster shipping at a lower price, with less impact on the environment.

“This facility helps to reduce the time and distance our drivers have to travel to make deliveries, which in turn gets packages to the customer in a more expedient and efficient manner,” said Mark Cronkrite, vice president of operations for OnTrac. “The Menlo Park facility will help us significantly reduce our carbon footprint in the Bay Area,” he added.

Leased trucks enable us to continue to have the newest, most efficient vehicles, greatly reducing our carbon footprint, and our newest partnership with SmartWay gives us an opportunity to set goals for ourselves and our operation, year after year.

 SmartWay OnTrac

With the rapid expansion of our service area, the addition of facilities and optimization of drive routes is important. This way, we can manage growth by spreading the high volume of packages that come through our service area more evenly, increasing efficiency and decreasing emissions by shortening driver routes.

To see more of what OnTrac is doing to go green, visit our OnTrac and the Environment page.

Topics: overnight shipping, ground network, regional carriers, package delivery, Time in Transit, environment, cost effective, optimize driver delivery routes, SmartWay Partner, California, faster

Reno, Nevada – Save a Transit Day at Ground Rates!

Posted on Feb 28, 2011 12:39:00 PM

If you’re looking for a more efficient and cost-effective way to distribute your products to the Western Region of the United States, look no further. Many companies are saving both time and OnTrac Reno to West Coast Deliverymoney by choosing Reno, Nevada as their centralized distribution center for disbursing their products to the West Coast.

Nevada Tax Benefits

Using Reno, Nevada as your centralized distribution center offers several financial benefits for your business.  One advantage the state of Nevada offers is its exceptionally low or nonexistent taxes. Listed below are just a few of the tax accommodations in Nevada that give it an edge over neighboring states.  These advantages include:

  • No corporate income tax
  • No personal income tax
  • No franchise tax
  • No inventory tax
  • No corporate shares tax
  • No gross receipts tax
  • Low property tax

Shipping with OnTrac

In addition to the financial benefits, the city of RenOnTrac Reno to West Coast Overnighto’s prime location allows you to deliver your packages overnight by using OnTrac. When shipping to California, Arizona, Nevada, Oregon, Washington and Utah, CalTrac* Service reduces your delivery time by a full transit day when compared to our major competitors.

To learn more about relocating to Reno, Nevada, visit the Nevada Secretary of State Business Center website. If you would like to see how OnTrac can save you a transit day on your deliveries at ground rates, please visit ontrac.com/servicesAreas.asp

Written by: Christine Hord

*Volume restrictions apply.

Topics: overnight delivery in CA, overnight delivery in California, package delivery, Reno, overnight shipping at ground rates, 40% less, OnTrac

Five WebOnTrac Features that Improve Customer Service

Posted on Mar 26, 2010 12:16:00 AM

"Being on par in terms of price and quality only gets you into the game. Service wins the game." -Tony Allesandra, motivational speaker and author 

Tony isn't kidding. A recent 16-country survey found that poor customer service is costing about $338.5 billion per year. Why? Long waits, lack of required skills and needless repetition. Add the current economic mess and that number could get a whole lot bigger.

What does this have to do with package delivery? Shipping companies not only influence customer service with on-time arrivals but also by providing easy-to-use tools and workflows that speed-up package preparation and reduce delivery problems. A faster, more accurate shipping operation keeps customers happy and lowers operational costs.
WebOnTrac, the OnTrac(SM) web-based desktop shipping application, delivers just that. Its non-intimidating workspace does a whole lot more than print shipping labels online.  Here are five WebOnTrac gems that streamline parcel shipping and add to your customer's service experience.

Email Notification
Email notification is a great way to keep a customer in the loop about their overnight package. OnTrac separates e-notifications in two ways:  Shipment and Delivery. Check "Shipment" and you'll share the generated tracking number and destination details. Check "Delivery" to share the time your shipment arrived and the P.O.D. (Proof Of Delivery) information, i.e. the signature. Better yet, check both.

WebOnTrac Email Notification

Save Delivery Addresses on the Fly
Repeat business is bliss. And if there's a chance you may ship to a recipient again, use the "Save Address" feature on the bottom of the "New Shipment" screen. Name the code whatever you'd like: company name, customer number, etc. Saving the address speeds up future waybill printing.

WebOnTrac Save Addres

Special Delivery Instructions
GPS devices tremble in the presence of an OnTrac Driver (a.k.a. Service Provider). They know the ins, outs and in-betweens of their entire delivery area. What they don't know is that the recipient's gate code is mom's birthdate or that deliveries need to be placed inside the red wicker basket around the corner. Spend 30 seconds asking for and adding special delivery instructions. It ensures a smooth delivery and eliminates additional phone calls.

WebOnTrac Delivery Instructions

One-Click Return Labels
Sure, no one likes to process returns but it's part of business. Prepare for it by using the one-click return waybill link displayed below the populated waybill. The "To" and "From" get flipped, giving you the return shipping document. Include it inside the delivery for the "just in case" approach or keep a PDF version on file should the customer contact you for a return. There's no extra charge to generate a return waybill, you're only invoiced if it's used.

WebOnTrac Return Waybill

Reference Fields
One back-end perk you may not know about is that OnTrac can sort your invoice by the reference number. Depending on how you handle billing, a reference-sorted invoice could save you time.

But you don't have to get bogged down with numbers. The reference field is limited only by your creativity and can be used for anything: order numbers, promotional codes, your URL, you name it. It's a great way to add to the label.

WebOnTrac Reference Field

Take time to explore WebOnTrac and its features. You’ll be pleasantly surprised (and so will your customers).


Need WebOnTrac help? Call 877.225.6837 or mailto:softwaresupport@ontrac.com.

Don't have a WebOnTrac login? Getting one is easy and FREE.

Curious about how OnTrac stacks up? View our shipping rate comparison.

Topics: WebOnTrac, package delivery, on-time arrivals, web-based desktop shipping, email notification, save address, OnTrac driver, one-click return label, pdf waybill, sort invoice, shipping companies, OnTrac, parcel shipping, special delivery instruction, Service Proider, reference field, WebOnTrac login, shipping rate comparision