Royalmailers.com is a leading manufacturer and distributor of shipping supplies online. The company serves retail, wholesale, and distributor markets throughout North America. Their factory direct sales model has been well received by their customers that typically save 35% or more by skipping traditional distribution channel markups. They offer a full product line of in-stock ready to ship supplies, boxes, tape, bubble wrap, shipping labels, and more.
But that’s not all.
They also offer their customers custom packaging options where shippers can print their company logo on their packaging supplies.
“We started manufacturing a few different product lines to give us an entry into the marketplace, from there, we kept growing it” Royalmailers.com Operations Director Tam Kaccem said. “Though we manufacturer many items, we’re more famous for our Bubble Envelope lines.”
As a packaging manufacturer, Royalmailers.com prides itself on its ability to bring flexibility and speed to businesses seeking their products and services.
“Business is great,” Kaccem said. “We’re growing year over year which has been a blessing. The more customers that find out about us, the more we grow. Adding manufacturing has been a big contributor to our success. It seems like the word is out about what we can offer, but we’re still rather new in the industry compared to some of our competitors that have been in business for more than 50 years.”
As their customer base grows and industry demands change, it’s important that Royalmailers.com grows and changes with them. That’s why in 2006, they started using ShipWorks, a multicarrier software provider that allows clients to ship faster, work smarter, save time and reduce cost.
“I can’t say enough, honestly,”Kaccem said. “ShipWorks has a real product. They have enough support to handle the ever changing protocols of the internet. They’re up to speed with all the new rules and regulations for each and every market. I’m really impressed with what they’ve done with their software. It’s been a lifesaver for our company.”
Merchants can connect ShipWorks to multiple sales channels and download orders into a single system where they can be reviewed and prepared for shipping. ShipWorks simplifies shipment processing by automatically configuring shipments based on rules specific to each business.
The software can batch print thousands of shipping labels at one time, print fully-branded packing slip documents, send email notifications with order status details, and update tracking information to each marketplace.
“What took us 8 hours without ShipWorks now takes us 30 minutes,” Royalmailers.com General Manager James Mecham said. “And it is error free.”
With 40 percent of Royalmailers.com’s business in the Western part of the United States, OnTrac’s regional service area is a perfect fit; and the new OnTrac integration into the ShipWorks Shipping software further streamlines their operation.
“The main thing for us is the filtering,” Mecham said. “Honestly, ShipWorks is a great match for what the regional carriers are doing with certain states and ZIP codes. They know what shipments go with OnTrac. That way there’s no manual decision making when it comes time to shipping orders. It takes that potential error out of the equation.”
The addition of OnTrac support in ShipWorks provides instant access to a variety of regional shipping options that are extremely competitive in terms of delivery time and cost.
“It has saved us a lot of time,” Mecham said. “Before, we had to run the OnTrac software on the computer alongside ShipWorks, where we were typing in the info and then processing it. Now, it’s all integrated and it’s a time saver for us.”
Royalmailers.com recent decision to relocate to a bigger facility in Sacramento confirms the success of the partnership. The new, 80,000 square foot building, gives Royalmailers.com the opportunity to reach 7 of the 8 states in the OnTrac service area overnight.
“All the carriers are built into the software,” Mecham said. “If you want to choose different carriers they’re all there for you. It’s one central junction point through multiple websites. All of those orders get pulled into ShipWorks and they can all be processed. ShipWorks automatically update through their API, which is great.”