It's Coming... A Better Tracking Experience!

Posted on Oct 23, 2017 12:12:29 PM


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At OnTrac, we are consistently working hard to improve our user experience for our customers and a better tracking experience is right around the corner. Some of the features and enhancements that will improve the quality of our real-time package tracking system are as follows.

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  • Additional exception scans will be offered through the new tracking system in order to offer our customers a greater visibility and to keep you better informed of any updates to your delivery.
  • An easy and quick way to check the movement of your package through the new progress indicator as it travels to the final destination.
  • Status code descriptions have been redefined to make it easy-to-read along with additional status code details for the latest OnTrac tracking event for your package.
  • Faster service through quick access to delivery actions based on the current status.
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Check back for updates and additional details at!

Topics: tracking packages, track a package, Customer Service, new tracking experience, updates, new feature

Keeping Track of Your Package

Posted on Nov 11, 2009 5:09:00 PM

OnTrac Service Provider delivering packageKnowing the location of your shipment gives you the peace-of-mind that your package will arrive safely and on time.  Regional carriers are committed to providing you the most accurate and timely package tracking available.

Using industry-leading tracking capabilities and the latest in scanner technology, regional carriers let you see a complete history of your shipment's journey.  The key component to obtaining the latest information is the tracking number, which usually can be found near the barcode on the waybill.  A hand-held device is used to scan the waybill each time it reaches a milestone in its journey, recording all details from pickup to delivery. 

Carriers make tracking information available in many ways.  You can request tracking details by calling or emailing your carrier's customer service department or you can typically track a package online.

Some of the scans you might see when tracking your package online are:

Picked Up from Shipper - A Service Provider has picked up your shipment, scanned it, and will transport it to the nearest facility.

Package Received at Facility - Your shipment has arrived at a local facility and will be departing to its destination soon.  The second scan shows that your package has arrived at the facility that will deliver your shipment.

Out for Delivery - Your shipment is on a delivery vehicle and is en route to its final destination.  

Delivered in Good Condition - Your shipment has been delivered and proof of delivery is available.

Detailed tracking information is only part of the shipping experience.  A good customer service group can add the custom touch of relaying a change of address, providing proof of delivery or signature information which gives you the confidence of knowing that your package has arrived safely.

Topics: track a package