It's Coming... A Better Tracking Experience!

Posted on Oct 23, 2017 12:12:29 PM


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At OnTrac, we are consistently working hard to improve our user experience for our customers and a better tracking experience is right around the corner. Some of the features and enhancements that will improve the quality of our real-time package tracking system are as follows.

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  • Additional exception scans will be offered through the new tracking system in order to offer our customers a greater visibility and to keep you better informed of any updates to your delivery.
  • An easy and quick way to check the movement of your package through the new progress indicator as it travels to the final destination.
  • Status code descriptions have been redefined to make it easy-to-read along with additional status code details for the latest OnTrac tracking event for your package.
  • Faster service through quick access to delivery actions based on the current status.
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Check back for updates and additional details at!

Topics: tracking packages, track a package, Customer Service, new tracking experience, updates, new feature

Streamline your Shipping Process with OnTrac

Posted on Jul 1, 2014 2:05:00 PM

What is a Multi-Carrier Software Provider?

Multi-Carrier Software Providers

help to make shipping efficient by planning and executing shipment deliveries across the supply chain. With one source to manage all shipping vendors, users can build custom rules based on rates and time in transit; helping to reduce costs and offering a better customer experience.  

We are proud of our partnerships with the most popular Multi-Carrier Software Providers , who support certified OnTrac Shipping Modules. For a complete list of the OnTrac supported shipping modules please visit

If you are not currently utilizing a Multi-Carrier Software we encourage you to investigate your options. The holidays are just around the corner, adding in a shipping software solution NOW will make peak season easier to manage.  

OnTrac Vice President of Business Development Mark Magill noted that guaranteed next-day delivery at Ground rates to Zone 4 destinations that are 500-600 miles from your distribution center means that next peak season, when Christmas is on a Thursday, a regional parcel carrier can pick your shipments up on Tuesday December 23 and deliver them on Christmas Eve, just as they do the other 249 shipping days of the year.

This will happen even if the pick-up point is in Boston and your customer is located in Washington, DC. In fact, to enhance their service offering (and your customer experience), some large regional parcel carriers are even providing Sunday (Ground) pickups with Monday delivery!

This will be especially helpful in years when there are fewer shipping days between Thanksgiving and Christmas. (Keep in mind that in 2013, there were 17 shipping days in that time period and this year there will still only be 18).

It is time to start planning for the upcoming holiday season. By adding Regional Carriers and a Multi-Carrier Software solution to your operation, efficiencies will be improved and cost will be reduced.


Topics: regional parcel carriers, multi carrier shipping software, competitive advantages, regional carriers, tracking packages, Ground Shipping, software

Cutting Holiday Shipping Costs

Posted on Nov 6, 2009 2:54:00 PM

This year, even Santa will be tightening his belt. 

Odds are Santa Claus won't be laying off any reindeer this year, but that doesn't mean the supreme overnight shipper isn't watching his shipping budget more tightly than ever before.  You can too.

Trimming holiday shipping costs can be as simple as trimming the tree if you know what you're doing.

Begin with a little carrier comparison shopping

Look for carriers that serve the geographies that many of your shipments go to.  For instance, if your packages are being shipped for overnight delivery in California, a carrier specializing in that area will get your packages there as quickly as the national carriers and for less cost.  And, since they don't put packages on planes, there is less fuel cost as well, which is good for you and great for the environment.

Consider total shipping costs for all your shipments, not just the weight charge per package. 

Unless you really like that holiday day-after surprise when your shipping invoice arrives and all your $13.95 shipments turn out to really be $25.50, you'll soon discover the tree isn't the only thing that got flocked this year. 

The big carriers have discovered the profitability of surcharges, the hidden fees that add up to big dollars for simple requests like getting a delivery confirmation.  The major carriers have more than 85 accessorial fees.  Good regional carriers keep things much more simple with only a few additional fees. 

Look for Flex Appeal

Carriers that offer later pickups, can help ensure that those last holiday packages are shipped and make it on Santa's sleigh. 

Leverage the Web

Look for a carrier that gives you time-saving website tools to make shipping easier from end-to-end.  Instant rate quoteswaybill printing, tracking packages and email notifications should all be readily available. 

Who knows?  You might just save the company enough dough to treat yourself and the team to a little holiday cheer.




Topics: instant rate quotes, email notifications, later pickups, overnight delivery in California, waybill printing, tracking packages, Accessorial fees